QBD approximations of a call center queueing model with general patience distribution

✍ Scribed by Ken’ichi Kawanishi

• Book ID: 108105809
• Publisher: Elsevier Science
• Year: 2008
• Tongue: English
• Weight: 455 KB
• Volume: 35
• Category: Article
• ISSN: 0305-0548
• DOI: 10.1016/j.cor.2006.12.002