✦ LIBER ✦

Managing the performance of outsourced customer contact centers

✍ Scribed by Wendy L. Tate; Wendy van der Valk

Book ID: 113871315
Publisher: Elsevier Science
Year: 2008
Tongue: English
Weight: 274 KB
Volume: 14
Category: Article
ISSN: 1478-4092
DOI: 10.1016/j.pursup.2008.04.002

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Managing Outsourced Software Projects: A

Managing Outsourced Software Projects: An Analysis of Project Performance and Customer Satisfaction

✍ Sriram Narayanan; Sridhar Balasubramanian; Jayashankar M. Swaminathan 📂 Article 📅 2010 🏛 Production and Operations Management Society 🌐 English ⚖ 186 KB

The impact of offshored and outsourced c

The impact of offshored and outsourced call service centers on customer appraisals

✍ Neeraj Bharadwaj; Anne L. Roggeveen 📂 Article 📅 2007 🏛 Springer US 🌐 English ⚖ 163 KB

Offshore outsourcing of customer relatio

Offshore outsourcing of customer relationship management: conceptual model and propositions

✍ Kartik Kalaignanam; Rajan Varadarajan 📂 Article 📅 2011 🏛 Sage Publications 🌐 English ⚖ 312 KB

Managing the Risk of Customer Integratio

Managing the Risk of Customer Integration

✍ Ellen Enkel; Christoph Kausch; Oliver Gassmann 📂 Article 📅 2005 🏛 Elsevier Science 🌐 English ⚖ 193 KB

The Future of Customer Contact

✍ N Millard; T Coe; M Gardner; A Gower; L Hole; S Crowle 📂 Article 📅 2000 🏛 Springer 🌐 English ⚖ 46 KB

The perilous effects of capability loss

The perilous effects of capability loss on outsourcing management and performance

✍ Sean M. Handley 📂 Article 📅 2011 🏛 Elsevier Science 🌐 English ⚖ 589 KB