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Managing Silence in Workplaces

✍ Scribed by Sivaram Vemuri


Publisher
Emerald Publishing
Year
2019
Tongue
English
Leaves
128
Category
Library

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✦ Synopsis


Silence within the workplace restricts change, transformation and the innovation of organizations. It can also be detrimental to the health and well-being of individual employees.
Managing Silence in Workplaces investigates the costs of silence to the individual, the organization and society at large. In examining the coexistence of voice, noise and silence, the book demonstrates that management of silence is not possible in isolation of these other concepts. Adopting an interdisciplinary approach towards managing silence in workplaces, the book traces individual employee silence as movements in five zones of silence - hope, indifference, helplessness, hopelessness and exit.
Looking at both the employer and employee perspectives, Sivaram Vemuri advocates the need to nurture hope to better manage and address the costs of silence to the individual employee and the organization. By incorporating examination of ethics into the management of silence in the workplace, the book proposes that silence can be managed better by the resolute pursuit of consciousness and breaking down the communication of real and imaginary barriers in workplaces and in the minds of the employees of organizations. It is an illuminating book for practitioners and researchers working within human resources management, as well as managers of organizations in any field.

✦ Table of Contents


Contents
List of Figures and Tables
Preface
Chapter 1: The Silent Killer
The Need to Manage Silence
Costs of Silence
The Significance of Managing Silence in the Workplace
Chapter 2: Paying Attention to Silence
The Importance of Managers Paying Attention to Silence
The Importance of a Transdisciplinary Framework
Silence, Voice and Pluralism
Ethics and Decision Making
Chapter 3: Conceptualising Silence
Silence as a Form of Workplace Communication
In Search of a Conceptual Model
Employee Participation
Models of Employee Participation
Chapter 4: Types of Silence in the Workplace
Employee Participation: Movements in the Workplace
The Management Implications of Silence in the Workplace
Chapter 5: Measuring Silence in the Workplace
Measures of Silence in Decision Making
Possibility of Using Existing Body of Work on Silence
Proposed Changes
Impression Formation
Coping Strategies
Decisions Made
Measurement Framework Based on Hope
Management Implications Based on Framework Underpinning Existing Measures
Suggested Framework for Measuring Silences
Chapter 6: Application in Real-World Contexts
Context of the Workplace and Internal Structure and Process
Public Sector Agency A
Public Sector Agency B
Combined Public/Private Sector Agency Findings
Combined Public Sector Agency Result
Private Sector
Private Sector Results
The Role of Organisational Structure
Commonalities Between Public and Private Sectors
Differences Between Public and Private Sector
Assessment of Management of Silence in Workplaces
Chapter 7: Conclusions
References
Index


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