Managing Anger in the Workplace

✍ Scribed by Donald Gibson

• Publisher: HRD PRES, INC
• Year: 2003
• Tongue: English
• Leaves: 173
• Series: Manager's Pocket Guide Series
• Category: Library

✦ Synopsis

Relationships at work tend to be interdependent, competitive, hierarchical, overexposed, and compulsory. Keeping the interests of yourself, your boss, your peers, your subordinates, your vendors, and your customers in alignment all the time is impossible. Meanwhile, you must also contend with competitors and unpredictable markets.

Thus, for most people, work involves a constant juggling of-and wrestling with-competing interests. Whether the stakes are pecuniary, psychological, or both, they are always on the line in every interaction at work. While the workplace is an environment more likely to provoke feelings of anger, the consequences of poorly managed anger in the workplace may be much greater than in other contexts. At the same time, if managed effectively, anger can be a positive and productive emotion producing valuable data, as well as considerable motivation.

Managing Anger in the Workplace will help you understand the costs and benefits of anger in the workplace; diagnose anger and common anger syndromes; use the underlying causes of anger as data to continually improve relationships, systems, practices, and policies; and manager anger in yourself, in others, and in your team.

✦ Table of Contents

Table of Contents
......Page 5
Introduction
......Page 9
CHAPTER 1
Anger in the Workplace......Page 15
CHAPTER 2
The Costs of Anger in
the Workplace......Page 43
CHAPTER 3
The Benefits of Anger
in the Workplace......Page 51
CHAPTER 4
Diagnosing Anger......Page 63
CHAPTER 5
Focus on the Source......Page 77
CHAPTER 6Dealing WithYour Own Anger......Page 105
CHAPTER 7
Dealing With
the Angry Individual......Page 139
CHAPTER 8
Dealing With Anger in
Your Organization or Team......Page 153
Conclusion
......Page 169