✦ LIBER ✦

Managing service quality: The managers' orientations and their consequences – case study evidence of current practice

✍ Scribed by Soltani, Ebrahim; Liao, Ying-Ying; Singh, Abhilasha; Wang, Wei-Yuan

Book ID: 120042270
Publisher: Taylor and Francis Group
Year: 2010
Tongue: English
Weight: 121 KB
Volume: 21
Category: Article
ISSN: 1478-3363
DOI: 10.1080/14783363.2010.483097

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

The adoption of quality management pract

The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies

✍ del Alonso-Almeida, María Mar; Bagur-Femenías, Llorenç; Llach, Josep 📂 Article 📅 2013 🏛 Springer-Verlag 🌐 English ⚖ 328 KB

Modeling and Managing the Cost and Quali

Modeling and Managing the Cost and Quality of Information Technology Services at Indiana University: A Case Study

✍ Christopher Spalding Peebles; Laurie G. Antolovic; Norma B. Holland; Karen Hoeve 📂 Article 📅 1999 🏛 John Wiley and Sons ⚖ 92 KB 👁 2 views

In an era of ever more constrained resources and vastly increased demand for services, the performance of college and university information technology organizations has been questioned relentlessly by faculty, students, and administrators. This chapter describes three families of measures-quality,

[IEEE 2007 International Conference on S

[IEEE 2007 International Conference on Service Systems and Service Management - Changdu, China (2007.06.9-2007.06.11)] 2007 International Conference on Service Systems and Service Management - Construct Competence from the Combination of Technology and Market: Case Study Evidence on Communication Industry

✍ Yang, Tan; Li Shiming, ; Yong, Zeng; Xiaoming, Wang; Xubo, Bai 📂 Article 📅 2007 🏛 IEEE ⚖ 167 KB

[IEEE 2009 6th International Conference

[IEEE 2009 6th International Conference on Service Systems and Service Management - Xiamen, China (2009.06.8-2009.06.10)] 2009 6th International Conference on Service Systems and Service Management - How lean supply chain effects product cost and quality - A case study of the ford motor company

✍ Simon Wu, ; Wee, H.M. 📂 Article 📅 2009 🏛 IEEE ⚖ 472 KB

The background and methodology of the An

The background and methodology of the Anaemia Cancer Treatment (A.C.T.) study: a global retrospective study of practice patterns and outcomes in the management of anaemia in cancer patients and their congruence with evidence-based guidelines

✍ Matti Aapro; Ivo Abraham; Carsten Bokemeyer; Heinz Ludwig; Karen MacDonald; Pier 📂 Article 📅 2007 🏛 Springer-Verlag 🌐 English ⚖ 212 KB

[IEEE 2013 IEEE Business Engineering and

[IEEE 2013 IEEE Business Engineering and Industrial Applications Colloquium (BEIAC) - Langkawi, Malaysia (2013.04.7-2013.04.9)] 2013 IEEE Business Engineering and Industrial Applications Colloquium (BEIAC) - The quantification of local construction waste for the current construction waste management practices: A case study in Klang Valley

✍ Noor, Raja Nor Husna Raja Mohd; Ridzuan, Ahmad Ruslan Mohd; Endut, Intan Rohani; 📂 Article 📅 2013 🏛 IEEE ⚖ 244 KB