The adoption of quality management practices and their impact on business performance in small service companies: the case of Spanish travel agencies

✍ Scribed by del Alonso-Almeida, María Mar; Bagur-Femenías, Llorenç; Llach, Josep

• Book ID: 121512599
• Publisher: Springer-Verlag
• Year: 2013
• Tongue: English
• Weight: 328 KB
• Volume: 9
• Category: Article
• ISSN: 1862-8516
• DOI: 10.1007/s11628-013-0218-6