Managing information services : an innovative approach

✍ Scribed by Bryson, Jo

• Publisher: Routledge
• Year: 2016
• Tongue: English
• Leaves: 355
• Edition: 4
• Category: Library

✦ Synopsis

This fourth edition of Jo Bryson's highly regarded Managing Information Services has been thoroughly revised with an emphasis on innovation. Operating in a digital era, libraries must innovate to survive and grow. This means librarians having radical ideas which challenge the status quo, shifting strategic directions to change the way services are managed, and developing new skills and knowledge. Challenges include developing new uses for floorspace, where shelving is being replaced by mobile networking, and new practices and procedures for managing new products such as e-books and self-service. Libraries can achieve long term sustainability by information managers having more creative responses and developing innovative thinking. Essential reading for information students, this text also serves as a comprehensive and detailed reference on the key management topics for information service managers.

✦ Table of Contents

Contents: Preface. Part I Management Influences in a Changing Landscape: Managing in the digital era. Part II Strategy and Planning: Strategic planning - positioning for a digital future; Attracting and retaining the best people; Ensuring value for money and sound finances (includes benefits realization); Realizing the true value of knowledge and information; Strategic technology and asset management - a smarter approach. Part III Leadership and Innovation: Leadership; Creating a values driven culture to support innovation; Innovation and creativity; Engaging change for a virtual world; Group dynamics and team building; Effective negotiation and conflict management; Managing the political arena; Policy making; Personal communications and networking; Managing yourself and others in challenging times. Part IV Governance and Social Responsibility: Corporate governance; Power and influence; Encouraging transparency; Sustainability; Risk management; Sustaining trust and continued operations; Evaluating performance. Part V Customer and Market Focus: Competitive strategies; Corporate image and communications; Ensuring service quality. Part VI Survival and Success: Bringing it all together. Index.