Managing Change: Manga for Success

✍ Scribed by Kazuhiko Nakamura

• Publisher: Wiley
• Tongue: English
• Leaves: 252
• Category: Library

✦ Synopsis

CREATE A HIGH-PERFORMING TEAM BY EMPLOYING EFFECTIVE CHANGE MANAGEMENT

Do you want to improve your current workplace or organization? Organization Development can teach you what steps you can take to achieve your goals. You’ll follow Chuji, a store manager at an automobile company who’s been sent to a troubled dealership branch and learn from the challenges he faces as he implements a series of managerial changes only to meet resistance and hostility from employees and leaders. You’ll also learn about:

• How to overcome obstacles and resistance to organizational change
• How to employ the principles of visibility, communication, and visioning while leveraging the strengths of your team 
• The science of organizational development

Managing Change is an indispensable roadmap to effective change management that will help you shift the mindset of your team members from individualism to one focused on the good of the organization and the team as a whole. Find out why the Manga For Success series―now available in English for the first time―is so popular in Japan, Korea, and beyond.

✦ Table of Contents

Cover
Title Page
Copyright Page
Contents
Introduction
Prologue: Problems Keep Happening Yet the Workplace Stays the Same
Story 1: The Unchanging Workplace
1-1. The Human Side of Workplaces and Organizations
The Hard and Soft Sides of an Organization
Why Managing the Human Side Is Important
1-2. Technical Problems and Adaptive Challenges
There Are Two Sides to a Problem
Common Leader and Manager Mistakes
1-3. Adaptive Challenges and Organization Development
Problems in the Human Side Include Adaptive Challenges
Part 1: What Is Organization Development?
Story 2: Meeting a Supporter of Organization Development
2-1. What Exactly Is Organization Development?
Organization Development Is a “Label”
Defining Organization Development
2-2. Steps in Organization Development
How to Deal with Adaptive Challenges
The Three Steps in Organization Development
Organization Development Step 1: Seeing the Problem
Organization Development Step 2: Serious Discussion
Organization Development Step 3: Building a Future
2-3. What Exactly Is a Discussion?
Discussion Means Two-way Communication Where Meaning Is Conveyed
The Four Levels of Two-way Communication
Level 1: Polite Conversation
Level 2: Debate
Level 3: Introspective Discussion
Level 4: Productive Discussion
Discussion Levels and the Three Steps of Organization Development
Part 2: The Core Team as an Agent of Change
Story 3: Building a Core Team
3-1. The Importance of Trying to See What You Don’t See
The Difficulty of Trying to Understand the Feelings of Someone Before You
What Is Needed to See the Human Side?
3-2. The Core Team to Propel Change
Propelling and Suppressing Change
A Core Team to Increasingly Propel Change
3-3. Propelling Organization Development
Roles Needed Besides the Core Team
Transformation Leader
Organization Development Supporter
Sponsor
3-4. Process Consultation—How Do Supporters Support Organization Development?
The Three Styles of Support
The Specialist Style: Teaching Solution Strategies and Giving Information
Doctor-Patient Style: Diagnosis and Prescription
Process Consultation Style: Participatory Support
An Example of Process Consultation Support
Building a Support Relationship as a Participant
Part 3: From Individual Work to Cooperation
Story 4: Toward Being Able to Teach Each Other
4-1. Moving from Individual Work to Cooperation
Why Work Is Being Done Individually
The Shortcomings of Individual Work
From Individual to Cooperative Work
4-2. Expanding Organization Development
Structured and Unstructured Organization Development
Increasing the Power of the Core Team to Transform Itself
4-3. Dealing with Resistance to Change
Resistance to Change Is Healthy
Dealing with Negative Reactions
Building Successful Experiences through Small Attempts
Part 4: Changing the Individual Mindset
Story 5: Outgrowing Focus on Individual Work and Achievements
5-1. Differences in Mindsets
The Achievement Mindset Dominates Businesses
Moving from the Achievement Mindset to the Organization Development Mindset
5-2. Discussion with People You’re in Conflict with
The Pattern in Connections That Don’t Go Well
Discussing and Building a Cooperative Relationship with People You’re in Conflict with
Using Appreciative Inquiry (AI) in Discussions
Part 5: Deepening and Expansion throughout the Organization as a Whole
Story 6: From Confrontation to Cooperation
6-1. Implementing Cooperation within a Group
How Conflicts and Confrontation Are Born in a Group
The Mindset Needed in Building Cooperative Relationships within a Group
6-2. The Growth and Development of an Organization or Workplace
What Is Self-organization?
Deepening Organization Development and the Growth and Development of an Organization or Workplace
Constant Discussion and Pursuit
Epilogue: What Does It Mean for an Organization to Change?
Afterword
References
EULA