Management of customer and project knowl
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Dieter Blessing; Manfred Goerk; Volker Bach
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Article
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2001
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John Wiley and Sons
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English
β 449 KB
## Abstract The following article describes how project knowledge can contribute to an improved relationship with the customer, looking at two related projects at the software company SAP. The first project focuses on the global utilization of project information and an early reaction to possible p