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Management of customer and project knowledge: solutions and experience at SAP

✍ Scribed by Dieter Blessing; Manfred Goerk; Volker Bach

Publisher
John Wiley and Sons
Year
2001
Tongue
English
Weight
449 KB
Volume
8
Category
Article
ISSN
1092-4604

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✦ Synopsis

Abstract

The following article describes how project knowledge can contribute to an improved relationship with the customer, looking at two related projects at the software company SAP. The first project focuses on the global utilization of project information and an early reaction to possible project risk escalations. The emphasis of the second project is on gaining previously undocumented knowledge from project experience, making it accessible to employees through role‐specific portals and subsequently to customers and partners. Copyright Β© 2001 John Wiley & Sons, Ltd.

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