โ Scribed by James D. McKeen, Heather A. Smith
No coin nor oath required. For personal study only.
Information technology (IT) presents many challenges to managers. Constant change, e-business, massive amounts of information, global operations, and building new alliances and capabilities are just some the transformations being driven by the use of IT in business today. No modern manager can afford to ignore IT or leave it to the professionals. This book tackles the tough issues of managing in an environment where IT is everywhere.Based on the real life experiences of senior IT managers in leading- edge businesses and incorporating thorough research, Making IT Happen separates fact from fad, shows where managers can make a real difference, and provides useful and practical advice for coping in the fast-paced world of IT."This is the first real handbook of IT management. It's well-grounded, reliable in its recommendations, sensible, comprehensive and useful. Those are all compliments; they are what we need in the post dot.com era and after all the transformation-is-now-and-real-easy hype of IT. This is a book about putting IT to work." Peter Keen, Chairman of Keen Innovations and Professor at Delft University"This book provides a template - targeted at the executive level - of the technology and organizational issues that need to be dealt with and well-grounded means (decision structures and decision processes) for handling these issues. A particular, and very unique, strength of the book is the manner in which McKeen and Smith skilfully blend and leverage the best thinking of leading scholars and successful IT executives. As a consequence, the book should prove valuable both for IT executives confronting today's IT management challenges and for scholars seeking to better understand this dynamic and elusive context." Robert Zmud, Michael F. Price Chair of MIS, University of Oklahoma, and Research Director, Advanced Practices Council of SIM, International"Jim McKeen and Heather Smith have captured the essence of the most challenging pursuit of modern civilization - designing and building advanced information systems. Some believe that we are entering a new era of pervasive computing blurred with advanced networks, which delivers unprecedented and untold opportunities and capability. This book addresses the challenges with outstanding insight and wisdom. It is a must read for every person who is involved in information systems and technology - from CIOs right through to students thinking of entering this profession." Eugene Roman, Chief Information & Technology Officer, Bell Canada
Contents......Page 8
Foreword by Robert Zmud......Page 10
Series Preface......Page 11
Preface......Page 12
Acknowledgments......Page 18
Part A The Changing Role of IT......Page 20
1 A Look at IT in the Next Five Years......Page 22
2 Managing the Social Impactsof Technology......Page 36
3 Managing External Relationships......Page 51
4 Knowledge Management and IT......Page 64
5 Risk Management in IT: Problems and Potential......Page 79
6 Achieving Effective Change with IT......Page 94
Part B Leveraging Business with IT......Page 110
7 Aligning IT with the Business......Page 112
8 Mergers and IT: Making the Most of an Arranged Marriage......Page 124
9 Leveraging CRM with IT......Page 138
10 ERP Systems: What a Manager Needs to Know......Page 152
11 Estimating the Benefits of IT......Page 169
12 IT Project Prioritization......Page 188
Part C Managing Technology......Page 202
13 Managing the Technology Portfolio......Page 204
14 Emerging Technologies and the Surfer Syndrome......Page 219
15 IT-sourcing: Build, Buy, or Market......Page 234
16 IT Architecture for Enterprise Flexibility......Page 251
17 Enterprise Application Integration......Page 264
Part D People and Productivity......Page 284
18 Recruiting and Retaining the Best in IT......Page 286
19 Developing Effective IT Project-managers......Page 299
20 Developing Effective IT Leaders......Page 314
21 Best Practices in IT......Page 327
22 Managing the Virtual Workforce......Page 344
23 The IT Measurement Matrix......Page 356
Index......Page 378
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