TeamLiB......Page 1
Cover......Page 2
Contents......Page 9
Foreword by Robert Zmud......Page 11
Series Preface......Page 12
Preface......Page 13
Acknowledgments......Page 19
Part A The Changing Role of IT......Page 21
1 A Look at IT in the Next Five Years......Page 23
2 Managing the Social Impacts of Technology......Page 37
3 Managing External Relationships......Page 52
4 Knowledge Management and IT......Page 65
5 Risk Management in IT: Problems and Potential......Page 80
6 Achieving Effective Change with IT......Page 95
Part B Leveraging Business with IT......Page 111
7 Aligning IT with the Business......Page 113
8 Mergers and IT: Making the Most of an Arranged Marriage......Page 125
9 Leveraging CRM with IT......Page 139
10 ERP Systems: What a Manager Needs to Know......Page 153
11 Estimating the Benefits of IT......Page 170
12 IT Project Prioritization......Page 189
Part C Managing Technology......Page 203
13 Managing the Technology Portfolio......Page 205
14 Emerging Technologies and the Surfer Syndrome......Page 220
15 IT-sourcing: Build, Buy, or Market......Page 235
16 IT Architecture for Enterprise Flexibility......Page 252
17 Enterprise Application Integration......Page 265
Part D People and Productivity......Page 285
18 Recruiting and Retaining the Best in IT......Page 287
19 Developing Effective IT Project-managers......Page 300
20 Developing Effective IT Leaders......Page 315
21 Best Practices in IT......Page 328
22 Managing the Virtual Workforce......Page 345
23 The IT Measurement Matrix......Page 357
Index......Page 379
