Linking Service Climate and Disconfirmation of Expectations as Predictors of Customer Satisfaction: A Cross-Level Study

✍ Scribed by VICENTE MARTÍNEZ-TUR; NÚRIA TORDERA; JOSÉ M. PEIRÓ; KRISTINA POTOCNIK

• Book ID: 109291779
• Publisher: John Wiley and Sons
• Year: 2011
• Tongue: English
• Weight: 152 KB
• Volume: 41
• Category: Article
• ISSN: 0021-9029
• DOI: 10.1111/j.1559-1816.2011.00753.x