Content: A Work System Perspective: People, Tools, and Tasks Human Work Performance Book Overview UNDERSTANDING HUMAN PERFORMANCE A Macro Model: Nature, Nurture, and Operational Setting The Model Nature/Nurture Immediate Task Setting Performance Outcome A Micro Model: Perception, Cognition, and Action The PCA Cycle Skill PCA Biology and Psychology Sensing Processing Neural Signaling Moving PCA Cycle Analysis Response Time The Swing of a Bat Human Error (Or Is It Really?) An Early Experience Differing Views Work System Context MS Herald of Free Enterprise Human Error Error-Producing Conditions ANALYZING AND IMPROVING HUMAN-RELATED WORK PRODUCTIVITY Human Motion Analysis Task Analysis Motion Analysis Process Task Analysis Micromotion Hand Analysis Type 1 Motions Type 2 Motions Type 3 Motions Application Human Productivity Improvement Minimize Feet-Related Transport Empty Steps Shorten Transport Distances Avoid Avoidable Delays Eliminate Search and Select Therbligs Optimize Reach Eliminate Unscheduled Fatigue-Caused Rest ANALYZING AND IMPROVING HUMAN-RELATED QUALITY AND SAFETY Human Error Analysis Methodology Case Study General Background Information Event Chronology Compounding Factors F-15 Pilot Analysis Further PCA Cycle Inquiries Human Quality and Safety Improvement Enhance Perception Provide Good Reminders Reduce Human Error Consequences And That's It! Glossary References Index About the Author