𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Large-scale organizational performance improvement

✍ Scribed by Rudy Pilotto; Jonathan O'Donnell Young

Book ID
104525813
Publisher
John Wiley and Sons
Year
1999
Weight
686 KB
Volume
38
Category
Article
ISSN
1090-8811

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## Abstract Current theories of large‐scale organizational change (LSOC) were examined to develop an integrated framework for investigating the effects of LSOC on organizational performance. This framework was tested using survey data, financial measures, and customer service ratings collected in t