Knowledge Management: Processes and Technologies

✍ Scribed by Herwig Rollett (auth.)

• Publisher: Springer US
• Year: 2003
• Tongue: English
• Leaves: 225
• Edition: 1
• Category: Library

✦ Synopsis

A compact guide to knowledge management, this book makes the subject accessible without oversimplifying it. Organizational issues like strategy and culture are discussed in the context of typical knowledge management processes. The focus is always on pointing out all the issues that need to be taken into account in order to make knowledge management a success. The book then goes on to explore the role of information technology as an enabler of knowledge management relating various technologies to the knowledge management processes, showing the reader what can, and what cannot, be achieved through technology. Throughout the book, references to lessons learned from past projects underline the arguments. Managers will find this book a valuable guide for implementing their own initiatives, while researchers and system designers will find plenty of ideas for future work.

✦ Table of Contents

Front Matter....Pages i-xii
Front Matter....Pages 1-1
Introduction....Pages 3-7
Two Complementary Views....Pages 9-18
Lessons Learned from Past Projects....Pages 19-32
Front Matter....Pages 33-33
Knowledge Planning....Pages 35-43
Creating Knowledge....Pages 45-55
Integrating Knowledge....Pages 57-67
Organizing Knowledge....Pages 69-81
Transferring Knowledge....Pages 83-95
Maintaining Knowledge....Pages 97-106
Assessing Knowledge....Pages 107-116
Front Matter....Pages 117-117
Communication....Pages 119-127
Collaboration....Pages 129-137
Content Creation....Pages 139-146
Content Management....Pages 147-153
Adaptation....Pages 155-162
eLearning....Pages 163-171
Personal Tools....Pages 173-179
Artificial Intelligence....Pages 181-187
Networking....Pages 189-194
Standards....Pages 195-202
Front Matter....Pages 117-117
Hardware....Pages 203-208
Summary....Pages 209-212
Back Matter....Pages 213-231

✦ Subjects

Information Systems Applications (incl. Internet); Operation Research/Decision Theory; Business Information Systems; Artificial Intelligence (incl. Robotics)