This unique resource gives you a thorough, up-to-date understanding of knowledge management (KM) and details the techniques you need to identify, manage, control the flow, store, and share access to information. Utilizing real-world case studies and in-depth discussions, the book helps you develop a strategy for implementing programs to take advantage of the power of knowledge, create systems to make knowledge readily available throughout your organization, and prepare directory systems that provide a source for locating and interacting with knowledge workers and automating the sharing of knowledge.From leveraging intangible knowledge assets, enterprise data warehousing, and data quality... to the three-level model for managing knowledge, the network economy, and groupware tools, the authors cover critical KM topics and show you how knowledge management is a key strategic tool that helps you gain a competitive advantage. Moreover, you learn how to formulate an effective knowledge management policy that addresses technological, organizational and process elements.