Knowledge Management and Organizational Memories

✍ Scribed by Kathryn Baker (auth.), Rose Dieng-Kuntz, Nada Matta (eds.)

• Publisher: Springer US
• Year: 2002
• Tongue: English
• Leaves: 230
• Edition: 1
• Category: Library

✦ Synopsis

Knowledge Management and Organizational Memories presents models, methods, and techniques for building, managing and using corporate memories. These models incorporate knowledge bases, ontologies, documents, FAQs, workflow systems, case-based reasoning systems, multi-agent systems, and CSCW. The book is divided into five parts: methods; knowledge-based approaches; ontologies and documents; case-based reasoning approaches; and distributed and collaborative approaches.

✦ Table of Contents

Front Matter....Pages i-xxiv
Front Matter....Pages 1-1
Where will Knowledge Management Take Us?....Pages 3-15
Knowledge Capitalization with a Knowledge Engineering Approach: The Mask Method....Pages 17-28
Front Matter....Pages 29-29
Capitalizing and Sharing Know and Know-How....Pages 31-40
Integration of Development, Maintenance and Use of Knowledge Bases....Pages 41-50
Front Matter....Pages 51-51
Maintaining Ontologies with Organisational Memories....Pages 53-62
Enabling Workflow-Embedded OM Access with the Decor Toolkit....Pages 63-74
Knowledge and Business Processes: Approaching an Integration....Pages 75-88
SAMOVAR: Using Ontologies and Text-Mining for Building an Automobile Project Memory....Pages 89-102
FAQ-Centered Organizational Memory....Pages 103-112
Front Matter....Pages 113-113
A Knowledge Management Initiative by UK Local Government....Pages 115-124
Knowledge-Based Project Planning....Pages 125-134
Front Matter....Pages 135-135
Unifying or Reconciling when Constructing Organizational Memory?....Pages 137-146
Domain Ontology Agents in Distributed Organizational Memories....Pages 147-158
NetExpert: Agent-Based Expertise Location by Means of Social and Knowledge Networks....Pages 159-168
Knowledge Sharing in Distributed Organisations....Pages 169-182
Sharing and Checking Organisation Knowledge....Pages 183-192
A Model for the Collaborative Design of Multi Point-of-View Terminological Knowledge Bases....Pages 193-202
Building Organizational Memories Using Multi-Dimensional Knowledge Networks....Pages 203-212
Back Matter....Pages 213-216

✦ Subjects

Artificial Intelligence (incl. Robotics); Information Systems Applications (incl. Internet); Operation Research/Decision Theory; Business Information Systems