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Is the Customer Always Right? The Potential for Racial Bias in Customer Evaluations of Employee Performance

✍ Scribed by MICHAEL LYNN; MICHAEL STURMAN

Book ID: 109291820
Publisher: John Wiley and Sons
Year: 2011
Tongue: English
Weight: 105 KB
Volume: 41
Category: Article
ISSN: 0021-9029
DOI: 10.1111/j.1559-1816.2011.00803.x

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