Is Empathy Effective for Customer Service? Evidence From Call Center Interactions

✍ Scribed by Clark, C. M.; Murfett, U. M.; Rogers, P. S.; Ang, S.

• Book ID: 121485164
• Publisher: SAGE Publications
• Year: 2012
• Tongue: English
• Weight: 323 KB
• Volume: 27
• Category: Article
• ISSN: 1050-6519
• DOI: 10.1177/1050651912468887