Effects of Customer Relationship Management Strategy on Call Centre's Employee Intention to Quit: Evidence from Malaysia Call Centers

✍ Scribed by Abdullateef, Aliyu Olayemi; Muktar, Sany Sanuri Mohd; Yusoff, Rushami Zien; Ahmad, Intan Shafinaz Binti

• Book ID: 124126671
• Publisher: Elsevier
• Year: 2014
• Tongue: English
• Weight: 248 KB
• Volume: 130
• Category: Article
• ISSN: 1877-0428
• DOI: 10.1016/j.sbspro.2014.04.036