Inventory cost impact of order processing priorities based on demand uncertainty

THE IMPACT OF DEMAND UNCERTAINTY AND CON

THE IMPACT OF DEMAND UNCERTAINTY AND CONFIGURATION CAPACITY ON CUSTOMER SERVICE PERFORMANCE IN A CONFIGURE-TO-ORDER ENVIRONMENT

✍ Gilbert N. Nyaga; David J. Closs; Alexandre Rodrigues; Roger J. Calantone 📂 Article 📅 2007 🏛 Wiley (John Wiley & Sons) 🌐 English ⚖ 567 KB

This paper examines the simultaneous impact of demand variability, demand skew, and configuration capacity on customer service in a configure‐to‐order environment. Simulation is done in ARENA and data are analyzed using ANOVA and MANOVA. The findings indicate that the factors studied have differenti