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Information Systems Development || A Model for a Method Adaptation Process

✍ Scribed by Vasilecas, Olegas; Wojtkowski, Wita; Zupančič, Jože; Caplinskas, Albertas; Wojtkowski, W. Gregory; Wrycza, Stanisław

Book ID
120811774
Publisher
Springer US
Year
2005
Weight
208 KB
Category
Article
ISBN
0387288090

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The failure rate of Customer Relationship Management (CRM) implementations is estimated to be greater than 65%. Lowering the failure rate and supporting the success of information systems (IS) are the ultimate goals of IS practitioners and researchers. However, most previous research in the area has