The failure rate of Customer Relationship Management (CRM) implementations is estimated to be greater than 65%. Lowering the failure rate and supporting the success of information systems (IS) are the ultimate goals of IS practitioners and researchers. However, most previous research in the area has
Towards a process model of information systems implementation
โ Scribed by Kim, Hee-Woong; Pan, Shan L.
- Book ID
- 121861079
- Publisher
- Association for Computing Machinery
- Year
- 2006
- Weight
- 603 KB
- Volume
- 37
- Category
- Article
- ISSN
- 0095-0033
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