This highly informative text reports on the proceedings of the ENTER conference held in Innsbruck in 1999. Containing over 40 reports, the text is organised around eight contemporary and highly relevant themes associated with information and communication technologies in tourism (ICTT). Themes and contributions within them vary sig-niยฎcantly in terms of quality and length. The sections entitled Changing consumer behaviour through IT', The empowerment of SMEs through IT' and `Using IT for hospitality' are perhaps the strongest and most informative.
The text opens with a section on `Knowledge management in tourism' and contains two informative chapters, one by Go, Govers and van den Heuvel, the other by Schertler and Berger-Koch. These both seem suited to the named theme and are both analytical and conceptual. The other chapters by Tichler et al. and Robledo are respectively more technical and speciยฎc in focus.
Changing consumer behaviour through IT' is a more coherent section containing some very useful work indeed. The work of Dellaert on the Tourist as value creator on the Internet' is particularly insightful and in marked contrast to much work written about the Internet. The work of some authors is presented prematurely. For Curry and Alpert this is a case in point, as their contribution is based largely on work in progress. This may work