𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Improving the perceptions of hotel managers

✍ Scribed by Fernando J. Garrigós-Simón; Daniel Palacios-Marqués; Yeamduan Narangajavana

Book ID
113454036
Publisher
Elsevier Science
Year
2008
Tongue
English
Weight
198 KB
Volume
35
Category
Article
ISSN
0160-7383

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This paper (the first in a series of four) presents the findings of a study of the views of UK hotel managers. They were asked to give their assessment of their customers' perceptions of the importance of particular attributes when selecting a hotel and judging the quality of the service provided. A