Implementing service recovery through customer relationship management: identifying the antecedents

✍ Scribed by Robinson, Leroy; Neeley, Sue E.; Williamson, Kathleen

• Book ID: 121812282
• Publisher: Emerald Group Publishing Limited
• Year: 2011
• Tongue: English
• Weight: 285 KB
• Volume: 25
• Category: Article
• ISSN: 0887-6045
• DOI: 10.1108/08876041111119813