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[IEEE 2013 10th International Conference on Service Systems and Service Management (ICSSSM) - Hong Kong, China (2013.07.17-2013.07.19)] 2013 10th International Conference on Service Systems and Service Management - A CPLS-based customer satisfaction model

✍ Scribed by Wang, Dawei; Bai, Yin; Ma, Xiangyang

Book ID: 126934553
Publisher: IEEE
Year: 2013
Weight: 559 KB
Category: Article
ISBN: 1467344346
DOI: 10.1109/icsssm.2013.6602548

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