Cover......Page 1
Title Page......Page 3
Copyright......Page 4
About the Authors......Page 5
Preface......Page 6
Key Features......Page 10
Supplements......Page 14
Acknowledgments......Page 16
Brief Contents......Page 17
Contents......Page 18
International Examples......Page 34
Part 1 - Seeing People as a Strategic Resource......Page 35
A Manager's Perspective......Page 36
WHAT DO YOU THINK?......Page 37
How Can Human Resource Management Make an Organization Effective?......Page 38
How Is Organizational Success Determined?......Page 40
BUILDING STRENGTH THROUGH HR: Trader Joe's......Page 39
HOW DO WE KNOW? Does Effective Human Resource Management Increase Organizational Success?
......Page 42
HOW DO WE KNOW? Are Great Places to Work More Profitable?......Page 46
What Does Human Resource Management
Provide to an Organization?......Page 47
TECHNOLOGY IN HR: Using Web-Based Information to Manage People
......Page 49
What Do Human Resource Specialists Do?......Page 51
BUILDING STRENGTH THROUGH HR: Edwards Lifesciences
......Page 55
Building Strength Through HR: McDonald's
......Page 57
How Will Current Trends Affect Human Resource Management?......Page 58
How Do Strategic and Functional Perspectives Combine to Direct Human Resource Practices?......Page 61
A Manager's Perspective Revisited
......Page 63
SUMMARY......Page 64
DISCUSSION QUESTIONS......Page 65
EXAMPLE CASE:
Sears......Page 66
DISCUSSION CASE:
Curt’s Cowboy Corner......Page 67
INTERACTIVE EXPERIENTIAL EXERCISE: Building an HR Department at Mega Manufacturing......Page 68
A Manager's Perspective......Page 70
WHAT DO YOU THINK?......Page 71
How Can a Strategic Approach to Human Resources Improve an Organization?......Page 72
How Is Strategy Formulated?......Page 74
TECHNOLOGY IN HR: Twitter As An Opportunity for Business
......Page 77
What Are Common Competitive Business Strategies?......Page 80
HOW DO WE KNOW? WHat Differentiates Fast-Food Restaurants?
......Page 83
What Are Basic Approaches to Human Resource Strategy?......Page 85
How Do We Know? Do Good Human Resource Practices Improve Performance?
......Page 88
Building Strength Through HR: Fenmarc Produce Ltd
......Page 91
What Are Common Human Resource Strategies?......Page 92
How Do Human Resource Strategies Align with Competitive Business Strategies?......Page 96
How Do We Know? What Makes College Basketball Programs Successful?
......Page 98
A Manager's Perspective Revisted
......Page 99
SUMMARY......Page 100
DISCUSSION QUESTIONS......Page 101
EXAMPLE CASE:
United Parcel Service......Page 102
DISCUSSION CASE:
Mountain Bank......Page 103
EXPERIENTIAL EXERCISE: Explore Company Websites......Page 104
INTERACTIVE EXPERIENTIAL EXERCISE: HR Strategy in Action: Selling the HR Function at Mega Manufacturing
......Page 105
A Manager's Perspective
......Page 108
WHAT DO YOU THINK?......Page 109
Why Is It Important to Understand Legal and Safety Issues?......Page 110
Building Strength Through HR: Responding to Discrimination Claims
......Page 111
What Is the Main Law Relating to Discrimination and Employment?......Page 112
HOW DO WE KNOW? Do Courts Give Companies Credit for Good HR Practices?
......Page 117
HOW DO WE KNOW? Who is Most Likely to Unfairly Discriminate?
......Page 120
TECHNOLOGY IN HR: Legal Issues with Internet and Email Use
......Page 121
What Are Other Important Employment Laws?......Page 124
BUILDING STRENGTH THROUGH HR: PepsiCo
......Page 131
What Are the Major Laws Relating to Occupational Safety?......Page 135
BUILDING STRENGTH THROUGH HR: Union Pacific Corporation
......Page 137
What Specific Practices Increase Fairness and Safety?......Page 140
HOW DO WE KNOW? What Can Organizations Do to Promote Safety?
......Page 141
A Manager's Perspective Revisited
......Page 142
SUMMARY......Page 143
DISCUSSION QUESTIONS......Page 144
EXAMPLE CASE:
Xerox......Page 145
DISCUSSION CASE:
Jones Feed and Seed......Page 146
INTERACTIVE EXPERIENTIAL EXERCISE: The Legal Side of HR: Handling Equal Employment Issues at Mega Manufacturing......Page 147
Part 2 - Securing Effective Employees......Page 151
A Manager's Perspective
......Page 152
WHAT DO YOU THINK?......Page 153
How Can Strategic Design of Work Tasks Improve an Organization?......Page 154
BUILDING STRENGTH THROUGH HR: W.L. Gore & Associates
......Page 155
How Is Work Design Strategic?......Page 156
HOW DO WE KNOW? Do Empowered Teams Have Higher Performance?
......Page 157
How Are Employee Jobs Determined?......Page 160
BUILDING STRENGTH THROUGH HR: Purolator
......Page 161
How Do We Determine the Tasks Associated with Each Job?......Page 171
BUILDING STRENGTH THROUGH HR: Leicester Royal Infirmary
......Page 172
HOW DO WE KNOW? Do Employees Work Harder When They Think Their Tasks Matter?
......Page 175
How Can Work Be Designed to Improve Family Life?......Page 177
BUILDING STRENGTH THROUGH HR: International Business Machines Corporation
......Page 179
TECHNOLOGY IN HR: Allowing Employees to Work From Home
......Page 181
SUMMARY......Page 182
EXAMPLE CASE:
Coney Island Hospital......Page 184
DISCUSSION CASE: Josh’s Toy Manufacturing......Page 186
INTERACTIVE EXPERIENTIAL EXERCISE: Job Design: Creating New Positions at Graphics Design, Inc.......Page 187
A Manager's Perspective
......Page 192
WHAT DO YOU THINK?......Page 193
How Can Strategic Recruiting Make an Organization Effective?......Page 194
BUILDING STRENGTH THROUGH HR: Google
......Page 195
How Is Employee Recruiting Strategic?......Page 196
HOW DO WE KNOW? Do Realistic Job Previews Reduce Employee Turnover?
......Page 201
How Does Human Resource Planning Facilitate Recruiting?......Page 202
BUILDING STRENGTH THROUGH HR: WellPoint Health Networks
......Page 206
Who Searches for Jobs?......Page 207
HOW DO WE KNOW? Who Succeeds in a Job Search?
......Page 209
What Characteristics Make an Organization Attractive?......Page 211
HOW DO WE KNOW? What Influences People to Apply For a Job?
......Page 213
What Are Common Recruiting Sources?......Page 215
TECHNOLOGY IN HR: Staying in Touch With Recruits
......Page 219
How Is Recruiting Effectiveness Determined?......Page 221
SUMMARY......Page 224
DISCUSSION QUESTIONS......Page 226
EXAMPLE CASE:
MITRE......Page 227
DISCUSSION CASE:
Friendly Financial Works......Page 228
EXPERIENTIAL EXERCISE: Learning about Your Career Center......Page 229
INTERACTIVE
EXPERIENTIAL EXERCISE: Strategic Recruitment: Finding the Right People for Graphics Design, Inc.......Page 230
A Manager's Perspective
......Page 234
WHAT DO YOU THINK?......Page 235
How Can Strategic Employee Selection Improve an Organization?......Page 236
How Is Employee Selection Strategic?......Page 237
HOW DO WE KNOW? Do Recruiters Really Assess Fit?
......Page 241
What Makes a Selection Method Good?......Page 243
What Selection Methods Are Commonly Used?......Page 251
HOW DO WE KNOW? Is it Better to Be Smart or Beautiful?
......Page 253
TECHNOLOGY IN HR: Administering Tests on the Internet
......Page 257
BUILDING STRENGTH THROUGH HR: Service Providers
......Page 260
HOW DO WE KNOW? Does It Matter How You Shake Hands in an Interview?......Page 265
How Are Final Selection Decisions Made?......Page 267
SUMMARY......Page 270
KEY TERMS......Page 271
EXAMPLE CASE:
Outback Steakhouse......Page 272
DISCUSSION CASE:
Stringtown Iron Works......Page 273
EXPERIENTIAL EXERCISE: Learning through Interviewing......Page 274
INTERACTIVE EXPERIENTIAL EXERCISE: Employee Selection: Choosing the Best of the
Best for Graphics Design, Inc.......Page 275
A Manager's Perspective
......Page 282
WHAT DO YOU THINK?......Page 283
How Can Strategic Employee Retention and Separation Make an Organization Effective?......Page 284
How Are Employee Retention and Separation Strategic?......Page 286
How Can Undesirable Employee Turnover Be Reduced?......Page 288
BUILDING STRENGTH THROUGH HR: Convergys Corporation
......Page 290
TECHNOLOGY IN HR: Computerized Orientation Programs
......Page 297
BUILDING STRENGTH THROUGH HR: FreshDirect
......Page 299
HOW DO WE KNOW? Are Coworkers Contagious?
......Page 300
How Do Layoffs Affect Individuals and Organizations?......Page 301
What Are Common Steps in Disciplining Employees?......Page 306
HOW DO WE KNOW? Do Managers Think Discipline is Fair?
......Page 309
How Should Employee Dismissals Be Carried Out?......Page 310
SUMMARY......Page 312
KEY TERMS......Page 313
EXAMPLE CASE:
Apparel Inc.......Page 314
DISCUSSION CASE:
County General Hospital......Page 315
INTERACTIVE EXPERIENTIAL EXERCISE: Turnover: Dealing with the Good, the Bad, and the Ugly at Global Telecommunications......Page 316
Part 3 - Improving Employee Performance......Page 323
A Manager's Perspective
......Page 324
WHAT DO YOU THINK?......Page 325
How Can Performance Management Make an Organization Effective?......Page 326
How Is Performance Management Strategic?......Page 328
What Is Performance?......Page 331
TECHNOLOGY IN HR: Monitoring Electronic Activity
......Page 335
HOW DO WE KNOW? Does Performance Change Over Time?
......Page 342
Who Should Measure Performance?......Page 345
How Should Feedback Be Provided?......Page 347
TECHNOLOGY IN HR: Feedback Through Twitter and Facebook
......Page 348
BUILDING STRENGTH THROUGH HR: Whirlpool Corporation
......Page 349
A Manager's Perspective Revisited
......Page 353
SUMMARY......Page 354
KEY TERMS......Page 355
EXAMPLE CASE:
Medical Center......Page 356
EXPERIENTIAL EXERCISE: Assessing Performance in Sports......Page 358
INTERACTIVE EXPERIENTIAL EXERCISE: Performance Appraisal: Delivering Positive and
Negative Feedback at Global Telecommunications......Page 359
A Manager's Perspective
......Page 364
WHAT DO YOU THINK?......Page 365
How Can Strategic Employee Training Improve an Organization?......Page 366
How Is Employee Training Strategic?......Page 369
BUILDING STRENGTH THROUGH HR: Rockwell Collins
......Page 368
What Are Key Principles for Getting Benefits from Training?......Page 372
How Are Training Needs Determined?......Page 375
How Is Effective Training Designed and Delivered?......Page 383
HOW DO WE KNOW? Is There One Best Way to Train for Computer Skills?......Page 389
TECHNOLOGY IN HR: Benefits and Drawbacks of E-Learning
......Page 390
HOW DO WE KNOW? How Can Transfer Be Enhanced?
......Page 394
How Do Organizations Determine Whether Training Is Effective?......Page 395
A Manager's Perspective Revisited
......Page 400
SUMMARY......Page 401
EXAMPLE CASE:
Northwestern Memorial Hospital......Page 402
DISCUSSION CASE:
Hypothetical Telecommunications......Page 404
INTERACTIVE EXPERIENTIAL EXERCISE: The Art of Training: Finding the Right
Program for Global Telecommunications......Page 405
A Manager's Perspective
......Page 408
WHAT DO YOU THINK?......Page 409
How Can Strategic Employee Development Make an Organization Effective?......Page 410
BUILDING STRENGTH THROUGH HR: AFLAC
......Page 411
How Is Employee Development Strategic?......Page 412
What Are Careers Like Today?......Page 414
How Can Organizations Help Employees Develop?......Page 416
HOW DO WE KNOW? Can a Feedback Program Really Improve
Performance?......Page 421
HOW DO WE KNOW? How Do We Maximize the Return on Mentoring?
......Page 424
How Do Organizations Integrate Development Efforts?......Page 425
BUILDING STRENGTH THROUGH HR: Men's Wearhouse
......Page 426
TECHNOLOGY IN HR: National Aeronautical and Space Association (NASA)
......Page 428
What Are Some Important Career Development Challenges?......Page 429
A Manager's Perspective Revisited
......Page 434
KEY TERMS......Page 435
EXAMPLE CASE:
Expanding into Switzerland......Page 436
DISCUSSION CASE:
First Day on the Job......Page 438
INTERACTIVE EXPERIENTIAL EXERCISE: Career Development: Building a Workforce for
Long-Term Success at Global Telecommunications......Page 439
Part 3 - Motivating and Managing Employees......Page 443
A Manager's Perspective
......Page 444
WHAT DO YOU THINK?......Page 445
How Can Strategic Employee Compensation Make an Organization Effective?......Page 446
How Is Employee Compensation Strategic?......Page 448
How Does Compensation Motivate People?......Page 452
HOW DO WE KNOW? Do Contigent Rewards Really Improve Performance?......Page 454
How Is Compensation Level Determined?......Page 462
TECHNOLOGY IN HR: Be Careful When Obtaining Information
......Page 464
BUILDING STRENGTH THROUGH HR: The Container Store
......Page 467
How Is Compensation Structure Determined?......Page 468
How Do Government Regulations Influence Compensation?......Page 473
HOW DO WE KNOW? Do People Lose Sleep Over Pay?
......Page 475
A Manager's Perspective Revisited
......Page 477
SUMMARY......Page 478
KEY TERMS......Page 479
EXAMPLE CASE:
Delphi Corporation......Page 480
DISCUSSION CASE:
Joe’s Hamburger Grill......Page 481
INTERACTIVE EXPERIENTIAL EXERCISE: How Much to Pay: Finding the Right
Balance at SuperFoods......Page 483
A Manager's Perspective
......Page 486
WHAT DO YOU THINK?......Page 487
How Can a Strategic Compensation Package Make an Organization Effective?......Page 488
How Do Compensation Packages Align with Strategy?......Page 490
HOW DO WE KNOW? Does Paying Some Employees More Than Others Increase Productivity?
......Page 492
BUILDING STRENGTH THROUGH HR: Strategically Managing Compensation During a Recession
......Page 493
What Are Common Approaches to Base Pay?......Page 495
BUILDING STRENGTH THROUGH HR: Netflix
......Page 496
What Are Common Employee Benefit Plans?......Page 497
BUILDING STRENGTH THROUGH HR: Burton Snowboards
......Page 505
What Are Common Individual Incentives?......Page 506
TECHNOLOGY IN HR: Enterprise Incentive Management
......Page 509
What Are Common Group and Organizational Incentives?......Page 511
BUILDING STRENGTH THROUGH HR: John Deere
......Page 513
How Do Strategic Decisions Influence a Compensation Package?......Page 517
SUMMARY......Page 519
KEY TERMS......Page 520
EXAMPLE CASE:
Best Buy......Page 521
DISCUSSION CASE:
Collegiate Promotions......Page 522
EXPERIENTIAL EXERCISE: Learning Through Interviewing
......Page 523
INTERACTIVE EXPERIENTIAL EXERCISE: Is It All about Base Salary? Explaining
Compensation Issues at SuperFoods......Page 524
A Manager's Perspective
......Page 526
WHAT DO YOU THINK?......Page 527
How Can Good Labor Relations Make an Organization Effective?......Page 528
How Are Labor Relations Strategic?......Page 530
BUILDING STRENGTH THROUGH HR: MidState Medical Center
......Page 532
How Has Organized Labor Evolved over Time?......Page 533
HOW DO WE KNOW? Can Unions Make Life Better for Childcare Workers?
......Page 540
How Do Workers Become Part of a Union?......Page 543
What Happens During Labor Negotiations and Collective Bargaining?......Page 547
TECHNOLOGY IN HR: Replacing Laborers with Computers
......Page 549
HOW DO WE KNOW? Does Cooperating with Unions Help Organizations Succeed?
......Page 551
What Is the Grievance Process?......Page 554
A Manager's Perspective Revisited
......Page 556
SUMMARY......Page 557
DISCUSSION QUESTIONS......Page 558
EXAMPLE CASE:
Energy Co.......Page 559
DISCUSSION CASE Teaching Assistants at State University
......Page 560
EXPERIENTIAL EXERCISE: Investigating the Labor-Management Partnership......Page 561
INTERACTIVE EXPERIENTIAL EXERCISE: Unions: Negotiating a New Labor Contract for Mega Manufacturing......Page 562
A Manager's Perspective......Page 566
WHAT DO YOU THINK?......Page 567
How Can Alignment of HR Practices Make an Organization Effective?......Page 568
BUILDING STRENGTH THROUGH HR: Walt Disney World
......Page 570
What Are Two Basic Forms of Strategic Alignment?......Page 571
How Do HR Practices Align with One Another?......Page 573
BUILDING STRENGTH THROUGH HR: U.S. Navy
......Page 577
What Are Some Other HR Issues?......Page 584
HOW DO WE KNOW? Does Working in a Foreign Country Require More Skill?
......Page 585
What Might the Future of HR Look Like?......Page 587
BUILDING STRENGTH THROUGH HR: Ford Motor Company
......Page 588
SUMMARY......Page 591
EXAMPLE CASE:
Portman Ritz-Carlton in Shanghai, China......Page 593
DISCUSSION CASE:
Technology Consultants......Page 595
INTERACTIVE EXPERIENTIAL EXERCISE: A Final Journey: Communicating the Strategic Importance of HR......Page 596
GLOSSARY......Page 639
Name and Company Index......Page 647
Subject Index......Page 656
Photo Credits......Page 663
APPENDIX SUMMARY......Page 664
APPENDIX A......Page 599
APPENDIX B......Page 611
APPENDIX C......Page 629
APPENDIX D......Page 631
APPENDIX E......Page 635
APPENDIX F......Page 637