Cover
Title Page
Copyright Page
Brief Contents
Contents
Preface
Part One Setting the Stage
Chapter 1 Human Resource Management: An Overview
Human Resource Management: What It is and Why It is Important
Why Study HRM?
Human Resource Management Functions
Who Performs Human Resource Management Activities?
Human Resource Management Professional
Line Managers
Human Resources Outsourcing
Human Resources Shared Service Centers
Professional Employer Organizations
More about HR Professionals
HR BLOOPERS: Staffing Stone Consulting
Human Resources as a Strategic Business Partner in a Dynamic Environment
Capital and Human Capital
Dynamic Human Resource Management Environment
The Role of HRM in Building Corporate Culture and Employer Branding
Corporate Culture
Employer Branding
Human Resource Management in Small Businesses
Country Culture and Global Business
Developing Skills for Your Career
Communication
Critical Thinking
Collaboration
Knowledge Application and Analysis
Business Ethics and Social Responsibility
Information Technology Application and Computing Skills
Data Literacy
Scope of This Book
Preparing for Exams/Quizzes
Key Terms
Questions for Review
Preparing for My Career
Ethics Dilemma: Termination by Proxy
HRM Is Everyone’s Business
HRM by the Numbers
Working Together: Team Exercise
INCIDENT 1: HR After a Disaster
INCIDENT 2: Parental Leave at Yahoo
Endnotes
Chapter 2 Business Ethics, Corporate Social Responsibility, and Sustainability
Defining Ethics and the Sources of Ethical Guidance
Business Ethics
Sources of Ethical Guidance
Legislating Ethics
Creating an Ethical Culture and a Code of Ethics
Ethical Culture
Code of Ethics
Human Resource Ethics
Linking Pay to Ethical Behavior
Ethics Training
HR BLOOPERS: Sales Incentives at Pinser Pharmaceuticals
Corporate Social Responsibility and Sustainability
Corporate Social Responsibility
Corporate Sustainability
Conducting a Social Audit
Preparing for Exams/Quizzes
Key Terms
Questions for Review
Preparing for My Career
Ethics Dilemma: A Selection Quandary
HRM is Everyone’s Business
HRM by the Numbers
Working Together: Team Exercise
INCIDENT 1: Is It Private and Confidential?
INCIDENT 2: Illegal Hiring
Endnotes
Chapter 3 Equal Employment Opportunity, Affirmative Action, and Workforce Diversity
Equal Employment Opportunity and the Federal Laws Affecting Eeo
Constitutional Amendments and the Civil Rights Act of 1866
Title VII of the Civil Rights Act of 1964, Amended in 1972
Equal Pay Act of 1963, Amended in 1972
Lilly Ledbetter Fair Pay Act of 2009
Pregnancy Discrimination Act of 1978
Civil Rights Act of 1991
Age Discrimination in Employment Act of 1967, Amended in 1978, 1986, and 1990
Age Can Actually Be a Bona Fide Occupational Qualification
Rehabilitation Act of 1973
Vietnam Era Veteran’s Readjustment Assistance Act of 1974
Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as Amended
Americans with Disabilities Act of 1990
Americans with Disabilities Act Amendments Act of 2008
Immigration Reform and Control Act of 1986
Uniformed Services Employment and Reemployment Rights Act of 1994
Genetic Information Nondiscrimination Act of 2008
State and Local Laws
Who’s Responsible for Ensuring Equal Employment Opportunity?
Equal Employment Opportunity Commission
Office of Federal Contract Compliance Programs
Employers
Illegal Discrimination and Affirmative Action
Uniform Guidelines on Employee Selection Procedures
Types of Unlawful Employment Discrimination
Affirmative Action
Uniform Guidelines on Preventing Specific Illegal Employment Discrimination
Guidelines on Sexual Harassment
Guidelines on Discrimination Because of National Origin
Guidelines on Discrimination Because of Religion
Guidelines on Caregiver (Family Responsibility) Discrimination
Discrimination Because of Disability
Diversity and Diversity Management
Elements of the Diverse Workforce
Single Parents and Working Mothers
Women in Business
Mothers Returning to the Workforce (on Ramping)
Dual‐Career Families
Ethnicity and Race
Older Workers
People with Disabilities
Immigrants
Foreign Workers
Young Persons, Some with Limited Education or Skills
Baby Boomers, Gen X, Gen Y, and Gen Z
HR BLOOPERS: Affirmative Action and Workforce Diversity
Multi‐generational Diversity
Lesbian, Gay, Bisexual, and Transgender Employees
Preparing for Exam/Quizzes
Key Terms
Questions for Review
Preparing for My Career
Ethics Dilemma: How About Me?
HRM Is Everyone’s Business
HRM by the Numbers
Working Together: Team Exercise
INCIDENT 1: You’re Not a Good Employee
INCIDENT 2: Gender Diversity: Change for the Better?
Endnotes
Part Two Staffing
Chapter 4 Strategic Planning, Human Resource Planning, and Job Analysis
HR Strategic Planning Process
Mission Determination
Human Resource Planning
Forecasting Human Resource Requirements
HR BLOOPERS: Workforce Planning at Master Cleaners
Forecasting Human Resource Availability
Shortage or Surplus of Workers Forecasted
Succession Planning: A Component of Strategic Planning
Job Analysis: Process and Methods
Reasons for Conducting Job Analysis
Job Analysis Methods
Job Descriptions
Job Identification
Date of the Job Analysis
Job Summary
Duties Performed
Job Specification
Standard Occupational Classification (SOC)
The Occupational Information Network (O*NET)
Competencies and Competency Modeling
Job Design Concepts
Preparing For Exam/Quizzes
Key Terms
Questions for Review
Preparing For My Career
Ethics Dilemma: Which of the Best Should Go?
HRM is Everyone’s Business
HRM by the Numbers
Working Together: Team Exercise
INCIDENT 1: Competitive Strategy at Buddy Dog Foods
INCIDENT 2: Competencies
Endnotes
Chapter 5 Recruitment
Recruitment and the Recruitment Process
Environment of Recruitment
Labor Market Conditions
Active or Passive Job Seekers
Legal Considerations
Internal Recruitment Methods
Human Resource Databases
Job Posting and Job Bidding
HR BLOOPERS: Recruiting Skilled Machinists
Employee Referrals
External Recruitment Sources
High Schools and Vocational Schools
Community Colleges
Colleges and Universities
Competitors in the Labor Market
Former Employees
Unemployed
Military Personnel
Self‐Employed Workers
Ex‐Offenders
External Recruitment Methods
Online and Mobile Recruiting
Traditional Methods
Tailoring Recruitment Methods to Sources
Alternatives to Recruitment
Promotion Policies
Overtime
Onshoring
Preparing for Exam/Quizzes
Key Terms
Questions for Review
Preparing for My Career
Ethics Dilemma: Unfair Advantage?
HRM is Everyone’s Business
HRM by the Numbers
Working Together: Team Exercise
INCIDENT 1: Poor Choices
INCIDENT 2: I Am Qualified, Why Not Me?
Endnotes
Chapter 6 Selection
Selection and Environmental Factors Affecting the Selection Process
The Selection Process
The Environment of Selection
Preliminary Screening and Review of Applications and RÉsumÉs
Selection Tests
Preliminary Considerations
Advantages and Disadvantages of Selection Tests
Characteristics of Properly Designed Selection Tests
Test Validation Approaches
Employment Tests
Unique Forms of Testing
Legal Considerations
Employment Interview
Interview Planning
HR BLOOPERS: The First Interview
Content of the Interview
Candidate’s Role and Expectations
General Types of Interviews
Methods of Interviewing
Potential Interviewing Problems
Concluding the Interview
Pre‐Employment Screening and Background Checks
Employment Eligibility Verification (Form I‐9)
Continuous Background Investigation
Background Investigation with Social Media
Remembering Hiring Standards to Avoid
Selection Decision and Evaluating the Effectiveness of Selection Decisions
Making the Selection Decision
Evaluating Selection Decisions
Preparing for Exam/Quizzes
Key Terms
Questions for Review
Preparing for My Career
Ethics Dilemma: Hiring with Incomplete Information
HRM Is Everyone’s Business
HRM by the Numbers
Working Together: Team Exercise
INCIDENT 1: A Matter of Priorities
INCIDENT 2: No Drama
Endnotes
Part Three Performance Management and Training
Chapter 7 Performance Management and Appraisal
Performance Management, Performance Appraisal, and the Performance Appraisal Process
Performance Management
Performance Appraisal
Performance Appraisal Process
The Uses of Performance Appraisal and Performance Criteria
Uses of Performance Appraisal
Performance Criteria
Responsibility for Performance Appraisal
Performance Appraisal Period
Choosing a Performance Appraisal Method
Trait Systems
Comparison Systems
Behavioral Systems
Results‐Based Systems
HR BLOOPERS: Appraising Performance at Global Insurance
Assessing the Effectiveness and Limitations of Performance Appraisal Practices
Characteristics of an Effective Appraisal System
Limitations of Performance Appraisal
Legal Considerations
Performance Appraisal Interview
Scheduling the Interview
Interview Structure
Use of Praise and Criticism
Employees’ Role
Concluding the Interview
Trends in Performance Appraisal Practice
Preparing for Exams/Quizzes
Key Terms
Questions for Review
Preparing for My Career
Ethics Dilemma: Abdication of Responsibility
HRM is Everyone’s Business
HRM by the Numbers
Working Together: Team Exercise
INCIDENT 1: These Things Are a Pain
INCIDENT 2: Good Job!
Endnotes
Chapter 8 Training and Development
Training and Development and Related Practices
Training and Development Process
Determine Specific Training and Development Needs
Establish Training and Development Program Objectives
Training Methods
Training and Development Delivery Systems
Implementing Training and Development Programs
Metrics for Evaluating Training and Development
Factors Influencing Training and Development
Human Resource Management Training Initiatives
Careers and Career Planning Approaches and Methods
Traditional Career Path
Network Career Path
Lateral Skill Path
Dual‐Career Path
Adding Value to Your Career
Demotion
Free Agents (Being Your Own Boss)
Career Planning Approaches
Career Development Methods
Management Development
Mentoring and Coaching
Reverse Mentoring
HR BLOOPERS: Management Development at Trends Apparel
Organization Development and the Learning Organization
OD Interventions
Learning Organization
Preparing for Exams/Quizzes
Key Terms
Questions for Review
Preparing for My Career
Ethics Dilemma: Consequences of Inadequate Training Design
HRM is Everyone’s Business
HRM by the Numbers
Working Together: Team Exercise
INCIDENT 1: Career Development at Meyers and Brown
INCIDENT 2 Training at the Top
Endnotes
Part Four Compensation
Chapter 9 Direct Financial Compensation (Monetary Compensation)
Total Compensation and the Environment of Compensation Practice
Direct and Indirect Financial Compensation
Structure of Direct Financial Compensation Plans
Contextual Influences
Direct Financial Compensation Components
Base Pay
Cost‐of‐Living Adjustments
Seniority Pay
Performance‐Based Pay
HR BLOOPERS: Motivating Software Development Teams
Person‐Focused Pay
Building Job Structures
Ranking Method
Classification Method
Factor Comparison Method
Point Method
Establishing Competitive Compensation Policies
Pay Level Compensation Policies
Pay Mix
Building Pay Structures
Pay Grades
Pay Ranges
Broadbanding
Two‐Tier Wage System
Adjusting Pay Rates
Pay Compression
Exceptions to the Rules: Sales Professionals, Contingent Workers, and Executives
Sales Professionals
Contingent Workers
Executive Compensation
Preparing for Exams/Quizzes
Key Terms
Questions for Review
Preparing for My Career
Ethics Dilemma: Sales Tactics at Wells Fargo Bank
HRM is Everyone’s Business
HRM by the Numbers
Working Together: Team Exercise
INCIDENT 1: The Pay Gap at Barker Enterprise
INCIDENT 2: The Controversial Job
Endnotes
Chapter 10 Indirect Financial Compensation (Employee Benefits)
Indirect Financial Compensation (Employee Benefits)
Legally Required Benefits
Social Security
Unemployment Insurance
Workers’ Compensation
Health Care
Discretionary Benefits
Retirement Plans
Life Insurance and Disability Insurance
Paid Time‐Off
Employee Services
Workplace Flexibility (Work–Life Balance)
Flextime
Compressed Workweek
Job Sharing
Two‐in‐a‐Box
Telecommuting
Part‐Time Work
HR BLOOPERS: The Job‐Sharing Problem at SunTrust Bank
Customized Benefit Plans
Communicating Information about the Benefits Package
Preparing for Exams/Quizzes
Key Terms
Questions for Review
Preparing for My Career
Ethics Dilemma: A Poor Bid
HRM Is Everyone’s Business
HRM by the Numbers
Working Together: Team Exercise
INCIDENT 1: Is Flextime the Way Forward?
INCIDENT 2: Communicating Benefits at Seaview Property Management Company
Endnotes
Part Five Labor Relations, Employee Relations, Safety, and Health
Chapter 11 Labor Unions and Collective Bargaining
The Role of Labor Unions
Why Employees Join Unions
Prevalence of Unions
Union Structure and Labor Strategies
Structure of Unions
Organized Labor’s Strategies for Promoting a Stronger Labor Movement
Laws Affecting Collective Bargaining
National Labor Relations Act
HR BLOOPERS: Stopping Unionization at Packer Industries
Labor‐Management Relations Act
Antidiscrimination Laws and Executive Orders
Bargaining Unit Formation and the Collective Bargaining Process
Forming a Bargaining Unit
Collective Bargaining Process
Bargaining Issues
Preparation for Negotiations
Negotiating the Agreement
Overcoming Breakdowns in Negotiations
Reaching the Labor‐Management Agreement
Ratifying the Labor‐Management Agreement
Administration of the Labor‐Management Agreement
Public Sector Collective Bargaining
Grievance Procedure in a Union Environment
Union Decertification
Preparing for Exams/Quizzes
Key Terms
Questions for Review
Preparing for My Career
Ethics Dilemma: A Strategic Move
HRM is Everyone’s Business
HRM by the Numbers
Working Together: Team Exercise
INCIDENT 1: Bargaining Process for Amico Holdings
INCIDENT 2: We’re Listening
Endnotes
Chapter 12 Internal Employee Relations
Employment at Will
Discipline and Disciplinary Action
Disciplinary Action Process
Approaches to Disciplinary Action
Problems in the Administration of Disciplinary Action
Employment Termination
“Just Cause” as a Standard for Choosing to Terminate Employment
Considerations in Communicating the Termination Decision
Termination of Employees at Various Levels
HR BLOOPERS: Effective Discipline at Berries Groceries
Demotion as an Alternative to Termination
Downsizing
Ombudspersons and Alternative Dispute Resolution
Ombudspersons
Alternative Dispute Resolution
More Considerations for Internal Employee Relations
Transfers
Promotions
Resignations
Retirements
Preparing for Exams/Quizzes 375 Key Terms 376Questions for Review 376 Preparing for My Career
Ethics Dilemma: The Employee of the Year
HRM is Everyone’s Business 377 HRM by the Numbers 377 Working Together: Team Exercise 379 INCIDENT 1: Employment at Will 379 INCIDENT 2: To Heck with Them! 379 Endnotes
Chapter 13 Employee Safety, Health, and Wellness
Nature and Role of Safety, Health, and Wellness
Occupational Safety and Health Administration
OSHA and Whistle‐Blowers
OSHA and the Small Business
HR BLOOPERS: Health and Safety Problems at XIF Chemicals
The Economic Impact of Safety
Workplace Safety Programs
Unsafe Employee Actions
Unsafe Working Conditions
Developing Safety Programs
Accident Investigation
Evaluation of Safety Programs
Musculoskeletal Disorders
Ergonomics
Workplace Bullying and Violence
Workplace Bullying
Workplace Violence
Legal Consequences of Workplace Violence
Employee Stress and Burnout
Potential Consequences of Stress
Stressful Jobs
Burnout
Substance Abuse, Substance‐Abuse‐Free Workplaces, and Drug‐Testing Programs
Alcohol Abuse
Drug Abuse
Substance‐Abuse‐Free Workplace and Drug Testing
Employee Wellness and Employee Assistance Programs
Wellness Programs
Social Networking and Wellness
Employee Assistance Programs
Preparing for Exams/Quizzes
Key Terms
Questions for Review
Preparing for My Career
Ethics Dilemma: In Confidence
HRM is Everyone’s Business
HRM by the Numbers
Working Together: Team Exercise
INCIDENT 1: Something Isn’t Quite Right
INCIDENT 2: Doing More with Less
Endnotes
Part Six Operating in a Global Environment
Chapter 14 Global Human Resource Management
Evolution and Context of Global Business and Human Resource Management
Evolution of Global Business
Context of Global Business
Global Staffing
Expatriate
Host‐Country National
Third‐Country National
Approaches to Global Staffing
Recruiting Host‐Country Nationals
Selecting Expatriates
Background Investigation
HR BLOOPERS: United Architect’s Expatriate Problems
Global Performance Management and Human Resource Development
Performance Management
Expatriate Human Resource Development
Pre‐Move Orientation and Training
Continual Development: Online Assistance and Training
Repatriation Orientation and Training
Global E‐learning
Virtual Teams in a Global Environment
Global Compensation
Compensation for Host‐Country Nationals
Expatriate Compensation
Global Safety, Health, and Employee and Labor Relations
Safety and Health
Global Employee Relations
Global Labor Relations
Globalization for Small to Medium‐Sized Businesses
Preparing for Exams/Quizzes
Key Terms
Questions for Review
Preparing for My Career
Ethics Dilemma: Meeting Customer Demand at Any Cost
HRM is Everyone’s Business
HRM by the Numbers
Working Together: Team Exercise
INCIDENT 1: My Darling
INCIDENT 2: Expat in the Heartland
Endnotes
Glossary
Name Index
Company Index
Subject Index