How to Use Power Phrases to Say What You Mean, Mean What You Say, & Get What You Want

✍ Scribed by Meryl Runion

• Publisher: McGraw-Hill Professional
• Year: 2003
• Tongue: English
• Leaves: 258
• Edition: PowerPhrases! Expanded
• Category: Library

✦ Synopsis

Easy-to-master techniques for more effective communications in all areas of life In this breakthrough guide, communication guru Meryl Runion explains why effective communication is more than just a business tool. It is also the key to happier, healthier relationships, and greater personal fulfillment and business success. In How to Use Power Phrases to Say What You Mean, Mean What You Say, & Get What You Want she introduces readers to the concept of power phrases--short, focused expressions that let people be direct and to the point without seeming brusque or nasty. In clear, down-to-earth language, illustrated with numerous vignettes and real-world examples, Runion teaches readers how to: Say what needs to be said without fear of misinterpretation or creating negative emotional responses Master six basic methods for crafting power phrases for any setting and every social, professional, or interpersonal situation

✦ Table of Contents

Terms of Use......Page 3
Want to learn more?......Page 4
Contents......Page 5
Acknowledgments......Page 8
Part 1 Why PowerPhrases? An Idea Whose Time Has Come......Page 9
1 Power Up, Stand Up, SpeakTall......Page 11
Silence Isn’t Golden When They Need to Know the Truth......Page 14
Silence Isn’t Golden When People Need to Be Kept in the Loop......Page 16
The Other Side of Speaking Tall with PowerPhrases......Page 17
Your Balance of Power......Page 19
2 PowerPhrases 101 The ABCs of PowerPhrases......Page 20
PowerPhrases Are Short......Page 21
PowerPhrases Are Targeted......Page 22
PowerPhrases Mean What You Say......Page 23
PowerPhrases Are Not Mean When You Say Them......Page 24
3 Poison Phrases Respect-Robbing Words That Weaken, Vicious Venom Phrases That Maim......Page 25
Respect-Robbing Poison Phrases That Weaken by Playing Small......Page 26
Vicious Venom Poison Phrases That Overpower and Maim......Page 35
Let’s Stamp Out Poison Phrases......Page 42
4 Do You Suffer from “PowerPhrase Deficiency”? Take the PowerPhrase Quiz and Find Out......Page 43
Check Your Score!......Page 47
Part 2 The Six Secrets of PowerPhrases......Page 49
5 Secret #1: It’s What You Don’t Say A PowerPhrase Is Short......Page 51
6 Secret #2: It’s in the Details A PowerPhrase Is Specific......Page 56
7 Secret #3: Pick Winning Words That Work PowerPhrases Are Targeted......Page 63
8 Secret #4: The Power of the Simple Truth PowerPhrases Say What You Mean......Page 69
9 Secret #5: Protect the Integrity of Your Words PowerPhrases Mean What You Say......Page 74
10 Secret #6: There Is Power in Nice Don’t Be Mean When You Say It......Page 78
11 A Personal Note about PowerPhrases......Page 83
Part 3 PowerPhrases in Action......Page 87
12 It Seems Like I’ve Known You Forever! PowerPhrases to Perfect the Connection......Page 89
PowerPhrases to Perfect the Connection Are Short......Page 90
PowerPhrases to Perfect the Connection Are Specific......Page 92
PowerPhrases to Perfect the Connection Are Targeted......Page 93
PowerPhrases to Perfect the Connection Say What You Mean......Page 95
PowerPhrases to Perfect the Connection Mean What You Say......Page 96
PowerPhrases to Perfect the Connection Are Not Mean When You Say Them......Page 97
13 Make Your Opinion Matter PowerPhrases to Say What You Think......Page 98
PowerPhrases to Say What You Think Are Short......Page 99
PowerPhrases to Say What You Think Are Specific......Page 100
PowerPhrases to Say What You Think Are Targeted......Page 102
PowerPhrases to Express Opinions Say What You Mean......Page 103
PowerPhrases to Say What You Think Are Not Mean When You Say Them......Page 105
14 The Secret Power of Communicating Feelings PowerPhrases to Say What You Feel......Page 107
PowerPhrases to Say What You Feel Are Short......Page 108
PowerPhrases to Say What You Feel Are Specific......Page 109
PowerPhrases to Say What You Feel Are Targeted......Page 110
PowerPhrases to Express What You Feel Say What You Mean......Page 112
PowerPhrases to Say What You Feel Mean What You Say......Page 113
PowerPhrases to Say What You Feel Are Not Mean When You Say Them......Page 114
15 Ask So You Will Receive PowerPhrases to Make Powerful Requests......Page 115
PowerPhrases to Make Requests Are Short......Page 116
PowerPhrases to Make Requests Are Specific......Page 117
PowerPhrases to Make Requests Are Targeted......Page 118
PowerPhrases to Make Requests Say What You Mean......Page 119
PowerPhrases Requests Are Not Mean When You Say Them......Page 121
16 The Power of Saying NO! PowerPhrases to Refuse What You Don’t Want......Page 124
PowerPhrases to Say “No” Are Short......Page 125
PowerPhrases to Say “No” Are Specific......Page 126
PowerPhrases to Say “No” Are Targeted......Page 127
PowerPhrases to Say “No”; Say What You Mean......Page 128
PowerPhrases to Say “No”; Mean What You Say......Page 129
PowerPhrases to Say “No” Are Not Mean When You Say Them......Page 130
17 Listen So They Speak Freely PowerPhrases to Get Them to Open Up......Page 132
PowerPhrases for Listening Are Short......Page 133
PowerPhrases for Listening Are Targeted......Page 134
PowerPhrase for Listening Say What You Mean......Page 137
PowerPhrases for Listening Are Not Mean When You Say Them......Page 138
18 When You Really Blew It PowerPhrases to Apologize Sincerely without Groveling......Page 140
PowerPhrases to Apologize Sincerely without Groveling Are Specific......Page 141
PowerPhrases to Apologize Sincerely without Groveling Are Targeted......Page 142
PowerPhrases to Apologize Sincerely without Groveling Say What You Mean......Page 143
PowerPhrases to Apologize Sincerely without Groveling Mean What You Say......Page 144
PowerPhrases to Apologize Sincerely without Groveling Are Not Being Mean When You Apologize......Page 145
19 To Get Good Answers You Need Good Questions Asking Questions with PowerPhrases......Page 146
PowerPhrase Questions Are Short......Page 147
PowerPhrase Questions Are Specific......Page 148
PowerPhrase Questions Are Targeted......Page 149
PowerPhrase Questions Say What You Mean......Page 153
PowerPhrase Questions Are Not Mean When You Say Them......Page 154
20 You Don’t Have to Put Up with Put-Downs PowerPhrase Responses to Unkind Criticism......Page 156
PowerPhrase Responses to Put-Downs Are Short......Page 158
PowerPhrase Responses to Unkind Criticism Are Targeted......Page 159
PowerPhrase Responses to Unkind Criticism Say What You Mean......Page 160
PowerPhrase Responses to Put-Downs Mean What You Say......Page 161
PowerPhrase Responses to Put-Downs Are Not Mean When You Say Them......Page 162
21 Don’t Resist Anger, Defuse It PowerPhrases to Handle the Angry Person......Page 164
PowerPhrases to Handle the Angry Person Are Specific......Page 166
PowerPhrases to Handle an Angry Person Are Targeted......Page 167
PowerPhrases to Handle the Angry Person Say What You Mean......Page 168
PowerPhrases to Handle the Angry Person Mean What You Say......Page 169
PowerPhrases to Handle the Angry Person Are Not Mean When You Say Them......Page 170
22 Use Anger as a Tool, Not as a Weapon PowerPhrases to Express Anger......Page 172
PowerPhrases to Express Anger Are Short......Page 174
PowerPhrases to Express Anger Are Specific......Page 175
PowerPhrases to Express Anger Are Targeted......Page 176
PowerPhrases to Express Anger Say What You Mean......Page 177
PowerPhrases to Express Anger Mean What You Say......Page 179
PowerPhrases to Express Anger Are Not Mean When You Say Them......Page 181
23 How to Disagree without Being Disagreeable PowerPhrases to Handle Disagreements......Page 183
PowerPhrases to Handle Disagreements Are Short......Page 184
PowerPhrases to Handle Disagreements Are Specific......Page 185
PowerPhrases to Handle Disagreements Are Targeted......Page 186
PowerPhrases to Handle Disagreements Say What You Mean......Page 189
PowerPhrases to Handle Disagreements Mean What You Say......Page 190
PowerPhrases to Handle Disagreements Are Not Mean When You Say Them......Page 191
24 Homicide Is Not an Option Use PowerPhrases to Address Issues......Page 193
PowerPhrases to Address Issues Are Specific......Page 196
PowerPhrases to Address Issues Are Targeted......Page 198
PowerPhrases to Address Issues Are Not Mean When You Say Them......Page 199
25 What He Says Is Not What She Hears and What She Says Is Not What He Hears PowerPhrases between the Genders......Page 201
PowerPhrases between the Genders Are Short......Page 203
PowerPhrases between the Genders Are Specific......Page 204
PowerPhrases between the Genders Are Targeted......Page 206
PowerPhrases between the Genders Say What You Mean......Page 207
PowerPhrases between the Genders Mean What You Say......Page 209
PowerPhrases between the Genders Are Not Mean When You Say Them......Page 210
Part 4 Put Your Best Self Forward with PowerPhrases......Page 213
Tip #1: It’s Not What You Say—It’s How You Say It......Page 215
Tip #2: Sometimes Silence Is Golden......Page 216
Tip #3: Don’t Expect the World to Communicate in PowerPhrases......Page 217
Tip #4: In Some Situations No PowerPhrase Will Help......Page 218
Tip #5: Learn and Practice the Runion Rules for Communication......Page 219
Tip #6: “A PowerPhrase a Week” Newsletter Is Your Secret Weapon......Page 221
Question #1: How to Be a New Manager without Being Considered an “Occupying Power”......Page 222
Question #2: Keep It Down to a Dull Roar......Page 224
Question #3: Her Right to Smell Good vs. My Right to Breathe......Page 225
PowerPhrases to Get the Boss to See the Good......Page 227
PowerPhrases to Gain Respect......Page 228
A PowerPhrase to Balance the Workload......Page 229
29 Your PowerPhrases Final Exam......Page 232
Answers to Exam......Page 236
A Final Personal Note......Page 247
Index......Page 249
About the Author......Page 257