HCI in Business, Government and Organizations (Lecture Notes in Computer Science)

✍ Scribed by Fiona Fui-Hoon Nah (editor), Keng Siau (editor)

• Publisher: Springer
• Year: 2022
• Tongue: English
• Leaves: 566
• Category: Library

✦ Synopsis

This book constitutes the refereed proceedings of the 9th International Conference on HCI in Business, Government and Organizations, HCIBGO 2022, held as part of the 23rd International Conference, HCI International 2022, which was held virtually in June/July 2022.

The total of 1271 papers and 275 posters included in the HCII 2022 proceedings was carefully reviewed and selected from 5487 submissions.

The HCIBGO 2022 proceedings focuses in topics such as artificial intelligence and machine learning, blockchain, service design, live streaming in electronic commerce, visualization, and workplace design.

✦ Table of Contents

Foreword
HCI International 2022 Thematic Areas and Affiliated Conferences
List of Conference Proceedings Volumes Appearing Before the Conference
Preface
9th International Conference on HCI in Business, Government and Organizations (HCIBGO 2022)
HCI International 2023
Contents
Digital Transformation in Business, Government, and Organizations
Explore the Influence of Smart Contract on Online Lending
1 Introduction
2 Related Work
2.1 Smart Contracts and P2P Lending
2.2 Theory of Planned Behavior (TPB)
2.3 Technology Acceptance Model (TAM)
3 Research Model
4 Preliminary Analytical Results
4.1 Sample Descriptions
4.2 Questionnaire Results
5 Discussion and Conclusion
References
Better Decision-Making Through Collaborative Development of Proposals
1 Introduction
1.1 Related Work
1.2 Structure
2 The decide Decision-Making Platform
2.1 The Inner Workings
2.2 Processes
2.3 Development of Proposals
3 Voting
4 Experiments
4.1 Environment
4.2 Setup and Execution
4.3 Observations in the First Experiment
4.4 Observed Differences in the Use of Our New Features
4.5 Survey Results
5 Conclusion and Future Work
References
Design and Implementation of a Collaborative Idea Evaluation System
1 Introduction
2 Research Background
2.1 Digital Transformation and Idea Management in SMEs
2.2 Externally Supported Idea Management in SMEs
3 Research Method
4 A Collaborative Idea Evaluation System
4.1 Design Features
4.2 System Concept and Implementation
5 Contributions to Practice and Research
6 Conclusion
References
COVID-19 AI Inspector
1 Introduction
2 Convolutional Neural Network
2.1 Convolutional Layer
2.2 Pooling Layer
3 Methodology
3.1 Dataset
3.2 Algorithm
3.3 Raspberry Pi
3.4 Programming
3.5 Pi Camera
4 Results and Discussion
5 Conclusion
References
Leveraging Human and Machine Capabilities for Analyzing Citizen Contributions in Participatory Urban Planning and Development: A Design-Oriented Approach
1 Introduction
2 Study Background
3 Research Approach
4 Conceptualization
4.1 Design Requirements and Principles
4.2 Concept
5 Implementation
5.1 Clustering and Classification
5.2 User Interface
6 Evaluation
7 Discussion and Conclusion
References
The Increasing e-Competence Gap: Developments over the Past Five Years in the German Public Sector
1 Introduction
2 Research Background
3 Research Approach
4 Results
5 Discussion
6 Conclusion
References
Transforming Cultural Heritage—A Digital Humanity Perspective with Virtual Reality
1 Introduction
2 Related Literature
2.1 User Experience
2.2 User Journey
3 Research Methods
3.1 Attitude Statements and Scales
4 Findings and Discussions
4.1 Sense of Joy, Presence, and Control
4.2 The Design of VR Content
5 Conclusions
References
An Epistemological Analysis of the “Brain in a Vat” Approach for the Philosophy of Artificial Intelligence
1 Introduction
2 Literature Review
3 Methodology
4 Result
5 Discussion
6 Conclusions
References
Fans with Benefits - Posting User-Generated Content on Brand-Owned Social Media Channels
1 Introduction
2 Research Framework
2.1 Overview Framework
2.2 User Perspective: Motives and Reasons to Create and Publish BRUGC
2.3 Company Perspective: Aims of BRUGC
2.4 Company Perspective: BRUGC Planning, Initiation and Production
3 Empirical Research
3.1 Research Design and Methodology
3.2 Results
4 Conclusions
References
The Economic Theoretical Implications of Blockchain and Its Application in Marine Debris Removal
1 Introduction
2 Basic Principles and Technology of Blockchain
2.1 Methodology - Systematic Literature Review
2.2 Examples of Application of Blockchain in Marine Debris Removal
2.3 Conclusion and Suggestions
Appendix 1: Description of main blockchain technology
References
Intelligent Data Analysis and Business Analytics
The Corpus of Emotional Valences for 33,669 Chinese Words Based on Big Data
1 Introduction and Literature Review
2 Method
2.1 Material
2.2 Procedure
3 Results
3.1 Predicting the Valence Value with the Emotion Co-occurrence Scores of Words
3.2 Generating the Valence Values of 33,669 Chinese Words
3.3 Validating the Correlation Between the Predicted Valence Values and the Actual Valence Values
4 Discussion
References
Predicting the Usefulness of Questions in Q&A Communities: A Comparison of Classical Machine Learning and Deep Learning Approaches
1 Introduction
2 Related Work
2.1 Usefulness of Questions
2.2 Machine Learning and Feature Engineering
2.3 Deep Learning
2.4 Word Embedding
3 Research Method
3.1 Data
3.2 Predictive Modeling
3.3 Feature Selection
4 Preliminary Results
5 Discussion
References
Building a “Corpus of 7 Types Emotion Co-occurrences Words” of Chinese Emotional Words with Big Data Corpus
1 Introduction
2 Study 1
2.1 Method
2.2 Procedure
2.3 Result
3 Study 2
3.1 Method
3.2 Result
4 General Discussion
References
China’s CO2Emissions Interval Forecasting Based on an Improved Nonlinear Fractional-Order Grey Multivariable Model
1 Introduction
2 Literature Review
2.1 Impact of FDI on Carbon Emissions
2.2 Impact of Environmental Regulations on Carbon Emissions
2.3 Interval Grey Prediction on Carbon Emissions
3 Model Setting and Data Collection
3.1 Interval Expansion
3.2 Nonlinear Fractional Grey Multivariable Model
3.3 Evaluating Prediction Accuracy
3.4 Data Description
4 Empirical Study
4.1 Data Interval Expansion
4.2 Carbon Emissions Forecasting
5 Conclusion and Discussions
References
User-Centered Assembly Knowledge Documentation: A Graph-Based Visualization Approach
1 Introduction
2 Knowledge Management in Small and Medium-Sized Companies
2.1 Knowledge Management: Status Quo
2.2 Transferring Knowledge Within a Company
3 Introducing Assembly Priority Graphs as a Visualization Concept for Knowledge Management
3.1 Fundamentals of Assembly Priority Graphs
3.2 Potentials of Assembly Priority Graphs
4 Developing a Graph-Based Tool to Manage Assembly Knowledge
4.1 Requirements of the Tool
4.2 Evaluating Existing Methods and Tools to Create Assembly Priority Graphs
4.3 Developing a Custom Tool for Knowledge Management
4.4 Working with SPOTLink
5 Evaluation
5.1 Creating a Mock-Up with Real Data
5.2 Evaluating the First Prototype
5.3 Active In-House Tests of SPOTLink
6 Discussion and Outlook
References
An Ensemble Learning Method for Constructing Prediction Model of Cardiovascular Diseases Recurrence
1 Introduction
2 Literature Review and Motivation
2.1 Risk Factors of Cardiovascular Diseases
2.2 Risk Assessment for Cardiovascular Disease Events
2.3 Research Gaps
3 Development of Cardiovascular Disease Recurrence Prediction Model
3.1 Prognostic Data Collection
3.2 Data Pre-processing
3.3 Model Construction
4 Empirical Evaluations and Results
4.1 Experimental Design
4.2 Parameter-Tuning Experiments
4.3 Experimental Results
5 Conclusion
References
Assessing the Effectiveness of Digital Advertising for Green Products: A Facial Expression Evaluation Approach
1 Introduction
2 Literature Review
3 Research Hypothesis
4 Methodology
4.1 Study Design
4.2 Participants
4.3 Procedures
5 Results and Discussion
6 Conclusion
References
Predicting Hospital Admission by Adding Chief Complaints Using Machine Learning Approach
1 Introduction
2 The Research Process
3 The Evaluation Metrics and Experimental Results
3.1 Experiments in the Training Phase
3.2 Experimental Results in the Evaluation Phase
4 Conclusion and Future Works
References
User Experience and Innovation Design
Easy Hand Gesture Control of a ROS-Car Using Google MediaPipe for Surveillance Use
1 Introduction
2 Review of Literature
2.1 Socket Programming
2.2 Google MediaPipe
2.3 Robot Operating System (ROS)
3 Methodology
3.1 Structure of the Experiment
3.2 Design of Network
3.3 Car Modules Interconnection
4 Results and Discussion
4.1 Specification of Messages Through Gestures
4.2 Experimental Result
5 Conclusion and Recommendation
References
A Survey-Based Study to Identify User Annoyances of German Voice Assistant Users
1 Introduction
2 Related Work
2.1 Voice Assistants
2.2 Voice User Experience
2.3 Measuring Voice User Experience
3 Study
3.1 Pre-study
3.2 Main Study
4 Discussion
5 Conclusion
References
Factors that Influence Cookie Acceptance
1 Introduction
2 Related Work
3 Implementation of Cookie Notices
4 Methodology
4.1 Study Setup
4.2 Online Experiment
4.3 Online Questionnaire
5 Results
5.1 Opt-In Rates for the Variants Tested
5.2 Perceived Influencing Factors and Their Effects on Personal Attitude Towards Cookie Notices
5.3 Attitudes Towards Cookie Notices
5.4 Further Findings
6 Conclusion
References
The Factors Influencing the Willingness of Investors to Use Robo-Advisors
1 Introduction
2 Literature Review
2.1 Relevant Research on Robo-Advisors
2.2 Factors Influencing the Adoption of Robo-Advisors
3 Research Method
3.1 Research Framework and Hypotheses
3.2 Empirical Survey
4 Findings and Discussions
4.1 Reliability and Validity Analysis
4.2 Data Analysis
4.3 Discussions
5 Conclusion
References
Holistic Approach to the Social Acceptance of Building Information Modelling Applications
1 Introduction
2 Social Acceptance
2.1 Definition of Key Terms and Outline of Our Approach
3 SPHERE Approach for Measurement of Social Acceptance and Adoption
3.1 Case Study Approach for AIM Construction
3.2 SPHERE Platform Adoption Survey
3.3 Post-occupancy Evaluation Survey
4 Collection and Analysis of Interview Data
5 Preliminary Results
5.1 User Acceptance and Adoption
6 Conclusions
References
Attracting Future Students’ Attention by an UX-Optimized Website
1 Relevance
2 The Status Quo – A Qualitative Study of a University’s Website
2.1 Relevant Instruments Used to Measure the UX
2.2 The Need for Emotional Activation of Users
3 Relevance and Design of Intranet Websites
3.1 Definition and Relevance
4 Findings
4.1 Analyses of the Instruments Used
4.2 Recommendations for Action in Designing Intranet Platforms
5 Final Evaluation and Outlook
References
Developing Personas for Designing Health Interventions
1 Introduction
2 Background
2.1 Proto Personas
2.2 Data Personas
2.3 User Personas
3 Methodology
3.1 Developing Data Personas
4 Results
4.1 Preparing Data Personas for Matching
4.2 Mapping Data and Proto Personas
5 Discussion
6 Limitations and Future Research
References
An Analysis of Gender Differences in the Innovative Function Design of Supermarket Self-service Checkout Kiosk
1 Introduction
2 Literature Review and Related Works
3 Research Plan and Methodology
3.1 Emotional Design Analysis of Self-checkout Kiosks
3.2 Kano’s Model Analysis and Evaluation
4 Experimental Results and Discussions
4.1 Kano’s Model Quality Elements Analysis
4.2 Ranking of Functions Based on Importance
5 Conclusion and Future Works
References
HCI in the Workplace
Evaluation of the Change in the Quality of Reports with the Application of Gamification in a Corporative Institution
1 Introduction
2 Related Work
2.1 The Gamification Framework
3 The Gamified Report Process
4 The GPR Construction
5 Evaluation of the Results
6 Conclusion
References
Designing a Workplace Violence Reporting Tool for Healthcare Workers in Hospital Settings
1 Introduction
2 Purpose
3 Background
4 Case Study
4.1 Analysis
4.2 Synthesis
4.3 Evaluation
5 Discussion
5.1 Study Limitations
6 Conclusion
References
Electronic Performance Monitoring: Review of Theories, Conceptual Framework, and Study Proposal
1 Introduction
2 Theories Used in the EPM Literature
2.1 Agency Theory
2.2 Balance Theory
2.3 Communication Privacy Management Theory
2.4 Deterrence Theory
2.5 Ethical Theory
2.6 Feedback Intervention Theory
2.7 Psychological Reactance Theory
2.8 Reinforcement Theory
2.9 Self-regulation Theory
2.10 Social Facilitation Theory
2.11 Social Information Processing Theory
2.12 Theory of Planned Behavior
2.13 Summary of Theories
3 Theory Integration and Study Proposal
4 Conclusion
References
Strategies for Working Remotely: Responding to Pandemic-Driven Change with Cross-Organizational Community Dialog
1 Introduction
2 Why We Need Strategies for Working Remotely
2.1 Unplanned and Imposed Transition
2.2 Degraded and Overused Communication Channel
2.3 Need to Unlearn Old Habits
3 Facilitating Community Dialog with the ECP Panel Series
3.1 Application of the Simulation Experience Design Method
4 Conclusions
References
Designing a Worker Companion - Design Implications from On-Site and Remote Participatory Design in the Context of Industry 4.0
1 Introduction
1.1 Background
2 Literature Review
2.1 Industry 4.0 and Operator 4.0
2.2 Participatory and Human-Centred Design in Industry 4.0
3 Methods
3.1 Study Design
4 Results
4.1 Insights from the User Research
4.2 Requirements
4.3 System Design
5 Conclusion
References
Development and Evaluation of a Tangible Interaction Concept for Assembly Workstations
1 Introduction
2 Literature Research
2.1 Challenges for the Design of TUIs
2.2 Added Values When Using Tangibles
2.3 Limitation When Using Tangibles
3 Development of the Tangible Interaction Concept
3.1 Context of Use and Pick-by-Light Realization
3.2 Tangible Interaction Concept and Realization
4 Usability Study with the Use of Eyetracking Glasses
4.1 Results and Findings of the Questionare
4.2 Evaluation of the Study Tasks
4.3 Evaluation of the Gaze Data
5 Analysis of the Potential of the Use of Tangibles in Assembly
6 Conclusion and Outlook
References
Retail, Commerce, and Customer Engagement
Smart Fitting Rooms: Acceptance of Smart Retail Technologies in Omni-Channel Physical Stores
1 Introduction
2 Conceptual Framework and Hypothesis Development
2.1 Literature Review
2.2 Model and Hypotheses
3 Research Design
4 Results
4.1 Measurement Validation
5 Hypotheses Tests
6 Conclusion
6.1 Discussion and Business Implications
6.2 Limitations and Future Research
Appendix 1: Operationalization of the Constructs
Appendix 2: Results of Hypotheses Tests for the Moderating Effects of Age, Gender and Experience
References
Unfolding the Practices of Live Streaming: A Dramaturgical Theory Perspective
1 Introduction
2 Literature Review
2.1 Live Streaming
2.2 Research on Live Streaming
2.3 The Dramaturgical Theory
3 Research Methods
3.1 Data Collection
3.2 Data Analysis
4 Research Findings
4.1 Idols
4.2 Master Players
4.3 Market Seekers
5 Discussion
6 Conclusion
References
Research on the Design of New Retail Service System Based on Service Design Concept – Setting Electronic Product Recycling Service System as an Example
1 Theoretical Research on New Retail and Service Design
1.1 Overview of New Retail Research
1.2 Research Overview of Service Design Theory
2 Service Design Strategy in New Retail Industry
2.1 The Necessity of Combining Service Design Factors with New Retail Factors
2.2 New Retail Design Principles and Methods Based on Service Design Concept
3 New Retail Model Research and System Construction
3.1 Analysis of Existing New Retail Models
3.2 Construction of New Retail System
4 New Retail Design Practice Under Service Design Concept
4.1 Background and Challenges
4.2 Strategic Positioning and New Retail Model
4.3 Functional Positioning and Service Blueprint
5 Conclusion
References
Consumers’ Trust Mechanism and Trust Boundary on Humanizing Customer Service Chatbots in E-commerce
1 Introduction
2 Literature Review and Hypotheses
2.1 Humanizing Customer Service Chatbots
2.2 Antecedents of Customer Service Chatbots
2.3 Social Presence and Consumers’ Trust
3 Methodology
3.1 Preliminary Study
3.2 Stimulus Materials
3.3 Procedure
3.4 Measures
4 Data Analysis and Results
4.1 Manipulation Test
4.2 Moderating Effect Test
4.3 Results
5 Discussion and Conclusion
References
Online Shopping During COVID-19: A Comparison of USA and Canada
1 Introduction
2 Literature Review, Theoretical Foundation and Hypotheses Development
2.1 Service Quality
2.2 Efficiency
2.3 Fulfilment
2.4 Security
2.5 Privacy
2.6 Convenience
2.7 Perceived Usefulness
2.8 Hedonic Motivation
2.9 The Dependent Variable – Continuance Intention
2.10 Research Model
3 Methodology
4 Results
4.1 Descriptive Statistics
4.2 The Measurement Model
4.3 The Inner Model
4.4 Moderating Role of Hedonic Motivation
4.5 Multigroup Analysis
4.6 Summary of Results
5 Discussion
5.1 Theoretical Contribution
5.2 Implication for Practitioners
5.3 Limitations and Future Research
6 Conclusion
References
A Better Shopping Experience Through Intelligent Lists: Mobile Application and Service Design to Improve the Financial Lives of Young Adults
1 Introduction
2 Related Works
2.1 Problems in Young Adults’ Spending Habits
2.2 Existing Solutions on the Market
2.3 Goal-Setting as the Main Method
2.4 Design Goals
3 Methods
3.1 First-Round Survey
3.2 Second-Survey
3.3 Secondary Research
3.4 Key Insights
4 Design Process
4.1 Main Features
5 Usability Test
6 Discussion and Conclusion
References
Design of Engagement Platforms for Customer Involvement
1 Introduction
2 Literature Review
2.1 Value Cocreation with Customers
2.2 Virtual Cocreation Platforms
3 Methodology
3.1 Experimental Prototype
3.2 Participants and Procedure
3.3 Measurement Tools
4 Results
5 Discussion and Conclusion
References
Author Index