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Guest Satisfaction in the U.S. Lodging Industry Using the ACSI Model as a Service Quality Scoreboard

✍ Scribed by Knutson, Bonnie J.; Singh, Arjun J.; Yen, Hung-Hsu; Bryant, Barbara Everitt


Book ID
121293482
Publisher
Haworth Press Inc
Year
2004
Tongue
English
Weight
723 KB
Volume
4
Category
Article
ISSN
1528-008X

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