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Guest Satisfaction in the U.S. Lodging Industry Using the ACSI Model as a Service Quality Scoreboard

✍ Scribed by Knutson, Bonnie J.; Singh, Arjun J.; Yen, Hung-Hsu; Bryant, Barbara Everitt

Book ID: 121293482
Publisher: Haworth Press Inc
Year: 2004
Tongue: English
Weight: 723 KB
Volume: 4
Category: Article
ISSN: 1528-008X
DOI: 10.1300/J162v04n03_07

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