𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Generating Trust and Satisfaction in E-Services: The Impact of Usability on Consumer Behavior

✍ Scribed by Casaló, Luis V.; Flavián, Carlos; Guinalíu, Miguel

Book ID
127086427
Publisher
Haworth Press Inc
Year
2010
Tongue
English
Weight
191 KB
Volume
9
Category
Article
ISSN
1533-2667

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✍ Richard A. Spreng; Thomas J. Page Jr. 📂 Article 📅 2001 🏛 John Wiley and Sons 🌐 English ⚖ 127 KB

## Abstract Research into the construct relationships that form consumer satisfaction has advanced to a stage in which moderator variables need to be examined. The present research proposes and tests confidence in expectations as a potential moderator of these relationships. A laboratory study test