Gaining Competitive Advantages in Higher Education: Analyzing the Gap between Expectations and Perceptions of Service Quality

✍ Scribed by Leugenia Ham; Steven Hayduk

• Book ID: 114421694
• Publisher: Springer
• Year: 2003
• Weight: 87 KB
• Volume: 16
• Category: Article
• ISSN: 0895-8815
• DOI: 10.1023/a:1025882025665