๐”– Bobbio Scriptorium
โœฆ   LIBER   โœฆ

From NHS Choices to the integrated customer service platform

โœ Scribed by Gann, Bob; Grant, Maria J.

Book ID
120451823
Publisher
John Wiley and Sons
Year
2013
Tongue
English
Weight
104 KB
Volume
30
Category
Article
ISSN
1471-1834

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From the customer to the firm: evaluating generic service process designs for incoming customer requests
โœ Michael Zapf ๐Ÿ“‚ Article ๐Ÿ“… 2004 ๐Ÿ› Elsevier Science ๐ŸŒ English โš– 433 KB

In this paper, generic service process designs are presented for handling customer requests within a communication center. The process characteristics which are relevant in this domain are the level of difficulty (standard versus special requests) and the communication channel (synchronous versus a-