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Franchising and firm financial performance among U.S. restaurants

✍ Scribed by Melih Madanoglu; Kyuho Lee; Gary J. Castrogiovanni


Book ID
113752387
Publisher
Elsevier Science
Year
2011
Tongue
English
Weight
260 KB
Volume
87
Category
Article
ISSN
0022-4359

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## Abstract This paper uses a sample of quality award winners to empirically test hypotheses that relate changes in operating income associated with effective implementation of total quality management (TQM) to various firm characteristics. The characteristics examined are firm size, the degree of