✦ LIBER ✦

Exploring switching behavior of US mobile service customers

✍ Scribed by Malhotra, Arvind; Kubowicz Malhotra, Claudia

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Service quality and customer switching b

✍ Liang, Dapeng; Ma, Zhenzhong; Qi, Liyun 📂 Article 📅 2013 🏛 Elsevier Science 🌐 English ⚖ 172 KB

Switching factors of mobile customers in

✍ Min, Daihwan ;Wan, Lili 📂 Article 📅 2009 🏛 Springer-Verlag ⚖ 430 KB

Customer Switching Behavior in Service I

✍ Susan M. Keaveney 📂 Article 📅 1995 🏛 American Marketing Association 🌐 English ⚖ 551 KB

A field study of customers’ switching be

✍ Lalita A. Manrai; Ajay K. Manrai 📂 Article 📅 2007 🏛 Elsevier Science 🌐 English ⚖ 168 KB

Point-of-Need Customer Service: Mobile S

✍ Robinson, Kathryn 📂 Article 📅 2005 🏛 Haworth Press Inc 🌐 English ⚖ 613 KB

The effects of customer satisfaction and

✍ Moon-Koo Kim; Myeong-Cheol Park; Dong-Heon Jeong 📂 Article 📅 2004 🏛 Elsevier Science 🌐 English ⚖ 227 KB