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Evaluation of customer perceptions on airline service quality in uncertainty

✍ Scribed by Ray Wang; Shu-Li; Hsu; Yuan Hsu Lin; Ming-Lang Tseng

Book ID
113889503
Publisher
Elsevier
Year
2011
Tongue
English
Weight
578 KB
Volume
25
Category
Article
ISSN
1877-0428

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Airline customer satisfaction and loyalty: impact of in-flight service quality
✍ Myungsook An; Yonghwi Noh πŸ“‚ Article πŸ“… 2009 πŸ› Springer-Verlag 🌐 English βš– 204 KB

The purpose of this study was to investigate the impact of the in-flight service quality on airline customer satisfaction and loyalty. This study analyzed the data from passengers of two classes: prestige (business) and economy. The results suggest that there are different factors of in-flight servi