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Evaluating robotic procedures using balanced scorecards

โœ Scribed by Iahn Gonsenhauser; Susan D. Moffatt-Bruce


Book ID
113680118
Publisher
Elsevier Science
Year
2010
Tongue
English
Weight
105 KB
Volume
211
Category
Article
ISSN
1072-7515

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## Abstract The balanced scorecard has quickly become a leading management tool. But business performance measurement is notoriously difficult, so any system, including the balanced scorecard, is likely to have unanticipated and often dysfunctional consequences. This article briefly reviews the mai