Evaluating Corporate Training: Models and Issues

✍ Scribed by Stephen M. Brown (auth.), Stephen M. Brown, Constance J. Seidner (eds.)

• Publisher: Springer Netherlands
• Year: 1998
• Tongue: English
• Leaves: 394
• Series: Evaluation in Education and Human Services 46
• Edition: 1
• Category: Library

✦ Synopsis

We are glad to have the opportunity to work together again in the planning and preparation of this edited volume on the evaluation of corporate training. Our respective professional careers have provided us with experience in this area, both as practitioners and as academicians. It is from both of these perspectives that we approached the preparation of this volume. Our purpose is to provide training professionals in business and industry, and students of human resources development with an overview of current models and issues in educational evaluation. The book is organized around three themes: context, models, and issues. The chapters in the context section are intended to provide the reader with an understanding of the social, organizational, and interpersonal factors that provide background and give meaning to evaluation practice. The models section brings together contributions from some of the most influential thinkers and practitioners in the field. The chapters in this section provide perspective on the dominant themes and emergent trends from individuals who have been, and continue to be, the drivers of those trends. Contributions to the issues section highlight some pervasive themes as well as illuminate new areas of concern and interest that will affect how we assess learning interventions in the organizations of today and tomorrow.

✦ Table of Contents

Front Matter....Pages i-x
Front Matter....Pages 1-2
The Changing Context of Practice....Pages 3-17
Organizational Strategy and Training Evaluation....Pages 19-40
What Stakeholders Want to Know....Pages 41-62
The Learning Organization: Implications for Training....Pages 63-91
Front Matter....Pages 93-94
The Four Levels of Evaluation....Pages 95-112
Level Four and Beyond: An Roi Model....Pages 113-140
Clarifying and Directing Impact Evaluation....Pages 141-166
Formative Evaluation....Pages 167-182
Assessing Employee Competencies....Pages 183-208
The Organizational Action Research Model....Pages 209-234
Front Matter....Pages 235-236
The Ethics of Evaluating Training....Pages 237-256
Cultural Dimensions of Evaluation....Pages 257-277
Impact of Technology on Training Evaluation....Pages 279-296
Design-Team Performance: Metrics and the Impact of Technology....Pages 297-319
Using Quality to Drive Evaluation: A Case Study....Pages 321-336
Certification: Business and Legal Issues....Pages 337-358
Lessons from Education....Pages 359-377
Back Matter....Pages 379-390

✦ Subjects

Assessment, Testing and Evaluation; Human Resource Management