Enterprise Mobility: Tiny Technology with Global Impact on Work (Technology, Work and Globalization)

✍ Scribed by Carsten Srensen, Carsten Sørensen and rensen, Carsten SÃ

• Publisher: Palgrave Macmillan
• Year: 2011
• Tongue: English
• Leaves: 223
• Series: Technology, Work and Globalization
• Edition: 1
• Category: Library

✦ Synopsis

There are currently 3.5 billion mobile phones in the world and mobile information technologies permeate all aspects of life. This book explores how mobile technologies and information work shape each other. Most writings do not consider how information work increasingly relies on mobile services; this book seeks to address this imbalance.

✦ Table of Contents

Cover......Page 1
Contents......Page 8
List of Figures and Tables......Page 11
Preface......Page 13
Acknowledgements......Page 15
1.1 A world of mobility......Page 16
1.2 Mobility research......Page 21
1.3 Research approach......Page 24
1.4 Book overview......Page 30
2 Technology – Enabling Capabilities......Page 32
2.1 Connectivity......Page 33
2.2 Portability......Page 34
2.3 Memory......Page 36
2.4 Pervasiveness......Page 38
2.5 Intimacy......Page 40
2.6 Priority......Page 42
2.7 Portfolios......Page 45
2.8 Affordances......Page 46
2.9 Services......Page 50
2.10 Summary......Page 52
3.1 Mobility......Page 54
3.2 Work......Page 55
3.3 Defining mobile work......Page 59
3.4 Paradox......Page 64
3.5 Performance......Page 67
3.6 Asymmetry......Page 70
3.7 Boundaries and fluidity......Page 73
3.8 Creativity......Page 74
3.9 Collaboration......Page 79
3.10 Control......Page 85
3.11 Summary......Page 90
4.1 Case 1: Hiro – CEO......Page 92
4.2 Intimate technology performances......Page 94
4.3 Case 2: Ray – taxicab driver......Page 97
4.4 Mobile and anchored......Page 98
4.5 Case 3: Khalid – foreign exchange trader......Page 101
4.6 Mobile trade-offs......Page 102
4.7 Anytime and anywhere, anyone?......Page 105
4.8 The unbearable lightness of situations......Page 107
4.9 Rhythms of interaction......Page 109
4.10 Cultivating fluidity......Page 110
4.11 Managing interruptions......Page 112
4.12 Mobile overload......Page 114
4.13 Summary......Page 115
5.1 Case 4: John and Mary – police officers......Page 116
5.2 Mobile policing and technologies......Page 119
5.3 Constant coupling and rhythms of collaboration......Page 122
5.4 Case 5: Simon – security guard......Page 125
5.5 Case 6: Winters – industrial waste lorry driver......Page 126
5.6 From batch-time to real-time reporting with RFID......Page 128
5.7 Symmetry and asymmetry in collaboration......Page 130
5.8 Case 7: Jun – town planner......Page 132
5.9 Individual and collective working......Page 133
5.10 Transparency in collaboration......Page 137
5.11 Cultivating collaboration......Page 138
5.12 Summary......Page 139
6.1 Case 8: Jason – delivery driver......Page 141
6.2 Remote control and local discretion......Page 143
6.3 Case 9: Yin – peri-operative specialist practitioner......Page 145
6.4 Direct observation and indirect control......Page 146
6.5 Organising mobility......Page 147
6.6 Trust and enterprise mobility......Page 150
6.7 Cultivating boundaries......Page 152
6.8 Summary......Page 155
7.1 Ecologies, infrastructures and portfolios......Page 156
7.2 Mobile services diversity......Page 157
7.3 Unpacking mobile service diversity......Page 159
7.4 Affordances, mechanisms and materiality......Page 163
7.5 Summary......Page 171
8.1 Emerging and planned performances......Page 173
8.2 Managing mobility practices......Page 179
8.3 Conclusion......Page 182
Notes......Page 186
References......Page 188
Author Index......Page 210
Subject Index......Page 216