Engineering Service Systems in the Digital Age

✍ Scribed by Benedikt S. Höckmayr

Publisher: Springer Fachmedien Wiesbaden; Springer Gabler
Year: 2019
Tongue: English
Leaves: 320
Series: Markt- und Unternehmensentwicklung Markets and Organisations
Edition: 1st ed.
Category: Library

No coin nor oath required. For personal study only.

✦ Synopsis

Benedikt S. Höckmayr explores the unique characteristics of service systems in the digital age and provides generalizable guidelines for engineering these complex entities. The author contributes towards understanding the socio-technical mechanisms that lead to according novel digitally enabled service offerings, together with paving the way for the maturation of a body of design knowledge for their systematic and structured development. Grounded in the worldview of Design Science Research as a problem-solving paradigm, the knowledge contribution provides innovation and service managers with evidence-based design knowledge that is attuned to be applied in everyday business contexts.

✦ Table of Contents

Front Matter ....Pages I-XIX
Introduction: Objective of this Research (Benedikt S. Höckmayr)....Pages 3-20
Research Background: Grounding of the Research (Benedikt S. Höckmayr)....Pages 21-41
Research Method: Consuming and Producing Knowledge (Benedikt S. Höckmayr)....Pages 43-55
Knowledge Creation: Advancing Design Knowledge (Benedikt S. Höckmayr)....Pages 57-211
Discussion: Shaping a Body of Design Knowledge (Benedikt S. Höckmayr)....Pages 213-238
Conclusion: Reflections on the Research (Benedikt S. Höckmayr)....Pages 241-261
Back Matter ....Pages 263-314

✦ Subjects

Business and Management; Innovation/Technology Management; Business Information Systems

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