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Employee commitment to the organization and customer reactions: mapping the linkages

✍ Scribed by Natalie J Allen; Douglas B Grisaffe

Book ID
114342776
Publisher
Elsevier Science
Year
2001
Tongue
English
Weight
229 KB
Volume
11
Category
Article
ISSN
1053-4822

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## Abstract Using store‐level panel data for a major supermarket company, we investigate the linkages between employee attitudes, customer satisfaction, and sales performance, while controlling for observed and unobserved differences across stores. We find that employee attitudes positively affect