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Emotional exhaustion as a predictor of job performance and voluntary turnover.

โœ Scribed by Wright, Thomas A.; Cropanzano, Russell


Book ID
115461702
Publisher
American Psychological Association
Year
1998
Tongue
English
Weight
710 KB
Volume
83
Category
Article
ISSN
0021-9010

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Emotional exhaustion and job performance
โœ Onne Janssen; Catherine K. Lam; Xu Huang ๐Ÿ“‚ Article ๐Ÿ“… 2009 ๐Ÿ› John Wiley and Sons ๐ŸŒ English โš– 172 KB

## Abstract In a field study among 241 shop assistants and their 59 supervisors in fashion chain stores in Mainland China and Hong Kong, we found a negative relationship between emotional exhaustion and four indicators of job performance (overall performance, emotional display, OCBโ€O, and OCBโ€I) wh