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Electronic performance monitoring: A review of research issues

โœ Scribed by J. Lund


Publisher
Elsevier Science
Year
1992
Tongue
English
Weight
602 KB
Volume
23
Category
Article
ISSN
0003-6870

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โœฆ Synopsis


The research literature on electronic performance monitoring (EPM) has attributed different outcomes to monitoring, including improved worker performance, reduced job satisfaction and increased job stress. A-variety of research methods (case study, cross-sectional and laboratory designs) has been utilized to study these effects of EPM. In this paper, these methods are reviewed, and the results of several studies are summarized. The existing literature often does not clearly specify what is meant by monitoring. Future research on outcomes associated with monitoring should describe carefully the type of monitoring technology and system used -who does the monitoring, when it is done, and what aspect of performance is monitored. It is further suggested that future EPM research should describe in greater detail the work environment, the job tasks, and the organizational climate of monitored and nonmonitored workers to determine whether these groups are comparable with respect to these factors, and that observed outcomes are not misattributed to EPM.


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