Coordinating computer-supported cooperative work: A review of research issues and strategies
✍ Scribed by Kies, Jonathan K. ;Williges, Robert C. ;Rosson, Mary Beth
- Publisher
- John Wiley and Sons
- Year
- 1998
- Tongue
- English
- Weight
- 135 KB
- Volume
- 49
- Category
- Article
- ISSN
- 0002-8231
No coin nor oath required. For personal study only.
✦ Synopsis
User-centered design methods have long focused on
well as new research approaches to study, design, and solitary users interacting with isolated computer sysevaluate these systems better. No longer can the focus be tems. The explosion of computer-supported cooperative solely on the usability of specific interaction techniques; work (CSCW) has expanded this traditional approach we must consider the computer as a communication meto encompass communication within and among work dium, not just a machine for accomplishing solitary tasks. groups. While these technologies have often been studied from the user's perspective, little research has ad-Computer-supported cooperative work (CSCW) envidressed the roles different communication channels play ronments both afford new communication channels in coordinating work in cooperative systems. Similarly, among users, and place new demands on workers for many of these systems have been offered with little recoordinating activity. In both cases, the focus is on comgard for their appropriate match with the task requiremunication. Computers can support a range of communiments. This article seeks to accomplish two objectives with respect to the design of cooperative systems. First, cation channels, including audio, video, and text in both issues related to the fundamental communication chansynchronous and asynchronous contexts. Each channel nels, socio-technical factors, and task characteristics has different affordances for group work and needs to be associated with collaborative work situations are reconsidered carefully when designing and implementing a viewed. Second, research strategies incorporating thecollaborative system. The collaborative tasks being made ory-motivated design, ethnographic methods, and controlled testing methods are discussed as a means of possible by these systems place new requirements on the addressing the plethora of communication issues prescommunication between participants. The interdepenent in these emerging computer-based systems.
dencies between these emerging tasks and communication requirements need to be investigated. Socio-technical factors play a large role in the design and use of these sys-