Quality values, attitudes, and behaviora
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Cynthia M. Pavett; Gary Whitney
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Article
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1998
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John Wiley and Sons
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English
β 231 KB
π 1 views
This study examined cultural differences in total quality management (TQM) values, attitudes, and behavioral predisposition. The first part of the study reviews the TQM literature to highlight the importance of individual-level constructs, define salient attitudes and values that impact quality, and