Quality values, attitudes, and behavioral predispositions of employees in Mexico, Australia, and the United States
✍ Scribed by Cynthia M. Pavett; Gary Whitney
- Publisher
- John Wiley and Sons
- Year
- 1998
- Tongue
- English
- Weight
- 231 KB
- Volume
- 40
- Category
- Article
- ISSN
- 1096-4762
No coin nor oath required. For personal study only.
✦ Synopsis
This study examined cultural differences in total quality management (TQM) values, attitudes, and behavioral predisposition. The first part of the study reviews the TQM literature to highlight the importance of individual-level constructs, define salient attitudes and values that impact quality, and theorize about the impact of culture on TQM philosophy. Cultural distance is described and used as the basis for hypothesizing about similarities and differences in TQM values among respondents from climatically similar regions of Mexico, Australia, and the United States. Results provided mixed support for the hypothesized differences in quality values between culturally distant countries. The data imply that qualityrelated values, attitudes, and behavioral predispositions may transcend national borders.