๐”– Bobbio Scriptorium
โœฆ   LIBER   โœฆ

Dimensions and influencing factors of customer loyalty in the intermittent service industry

โœ Scribed by Juan Lu; Yan Lu

Publisher
Higher Education Press and Springer
Year
2009
Tongue
English
Weight
331 KB
Volume
3
Category
Article
ISSN
1673-7326

No coin nor oath required. For personal study only.

๐Ÿ“œ SIMILAR VOLUMES

Customers as contributors and reliable e
Customers as contributors and reliable evaluators of creativity in the service industry
โœ Nora Madjar; Rowena Ortiz-Walters ๐Ÿ“‚ Article ๐Ÿ“… 2008 ๐Ÿ› John Wiley and Sons ๐ŸŒ English โš– 134 KB

## Abstract Using hair stylists, we examined the nature of creativity in a service setting and the impact of customers as part of the social context for employee creativity. We also assessed whether customers could serve as reliable evaluators of creativity. To do so, we collected data from multipl

Service quality, perceived value, corpor
Service quality, perceived value, corporate image, and customer loyalty in the context of varying levels of switching costs
โœ Chung-Yu Wang ๐Ÿ“‚ Article ๐Ÿ“… 2010 ๐Ÿ› John Wiley and Sons ๐ŸŒ English โš– 73 KB

The current study moves beyond customer-perceived value and corporate image and demonstrates that switching costs are important factors in influencing a customer's decision to stay with a service provider. This work finds support for a contingency model involving customer-perceived value, corporate